Zero Debt
Claimed Business
|4.9|146 Reviews (last 12 months)|This business does not respond to reviews
Zero Debt
Claimed Business
|4.9
146 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Zero Debt
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zero Debt receives overwhelmingly positive feedback for its consultants and the empathetic, step-by-step guidance they provide throughout the debt review journey. Customers repeatedly name specific agents who treated them with dignity, patience, and professionalism. The process is described as smooth and stress-free, though a small number of clients raised concerns about communication breakdowns and unresolved billing issues after settlement.
TrustIndex
7.8
NPS Score
92
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Zero Debt receives overwhelmingly positive feedback for its consultants and the empathetic, step-by-step guidance they provide throughout the debt review journey. Customers repeatedly name specific agents who treated them with dignity, patience, and professionalism. The process is described as smooth and stress-free, though a small number of clients raised concerns about communication breakdowns and unresolved billing issues after settlement.
Zero Debt's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.7). Clients consistently name agents like Bongie, Willem, Rochelle, Masetshaba, Patience, and Jennifer as exceptional, patient, and empathetic. Reviewers describe feeling heard, supported, and treated with dignity throughout an emotionally challenging process.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
I would like to share my experience with Zero Debt, especially the assistance I received from Anthea Fernandes. When I first approached them, I was honestly very frustrated. However, Anthea handled my situation with patience and professionalism from the very beginning, and Chris also calmly addressed me and helped ease the situation. Anthea guided me step by step through the entire process and consistently kept me informed. There were delays in obtaining a prescription letter from certain companies and it took over four months to resolve. Throughout this time, she continued to follow up and advocate on my behalf, ensuring that the matter was not overlooked. I have since settled all the required debts with my creditors, and I’m pleased to say that my name is now clear. I truly appreciate the dedication, patience and support I received during this process. It made a stressful situation much easier to navigate and I am very grateful. Thank you to Anthea and the Zero Debt team for your support and commitment.
1 reviews | Active since Apr 2026
I would like to share my experience with Zero Debt, especially the assistance I received from Anthea Fernandes. When I first approached them, I was honestly very frustrated. However, Anthea handled my situation with patience and professionalism from the very beginning, and Chris also calmly addressed me and helped ease the situation. Anthea guided me step by step through the entire process and consistently kept me informed. There were delays in obtaining a prescription letter from certain companies and it took over four months to resolve. Throughout this time, she continued to follow up and advocate on my behalf, ensuring that the matter was not overlooked. I have since settled all the required debts with my creditors, and I’m pleased to say that my name is now clear. I truly appreciate the dedication, patience and support I received during this process. It made a stressful situation much easier to navigate and I am very grateful. Thank you to Anthea and the Zero Debt team for your support and commitment.
1 reviews | Active since Dec 2018
I started my journey 5 years back with zero debt it was a long and hard journey had to change debit dates etc. A lady with the name of Jamiela handled my file and she was very helpful she went out of her way to help a big THANK YOU to Jamiela and the zero debt team I am done now and awaiting my clearance certificate and red flag removal from the credit companies. 5 stars for you Jamiela.
1 reviews | Active since Dec 2018
I started my journey 5 years back with zero debt it was a long and hard journey had to change debit dates etc. A lady with the name of Jamiela handled my file and she was very helpful she went out of her way to help a big THANK YOU to Jamiela and the zero debt team I am done now and awaiting my clearance certificate and red flag removal from the credit companies. 5 stars for you Jamiela.
1 reviews | Active since Apr 2026
It has been an excellent service that I received from shay
1 reviews | Active since Apr 2026
It has been an excellent service that I received from shay
1 reviews | Active since Apr 2026
I would like to take a moment to give flowers to two incredible people who made my debt review journey not just manageable but truly supported — Bongie and Noxolo at Zero Debt. Bongie — you have been an absolute pillar throughout this entire process. Your dedication, patience and genuine care for my situation went far beyond what I expected. You kept me informed, you fought for me and you never made me feel judged for the position I was in. You are the kind of person who changes lives quietly and consistently and I want you to know that your work matters deeply. Thank you from the bottom of my heart. Noxolo — thank you for handling the final stages of my clearance with such professionalism and speed. You responded promptly, communicated clearly and made sure everything was submitted correctly. Your efficiency made a stressful process feel manageable. Zero Debt as a team gave me back something priceless — a clean financial slate and the confidence to rebuild. I am now in a position I could only dream of when I started this journey and part of that foundation was built by the people at this company. If you are struggling with debt — trust this team. They are the real deal.
1 reviews | Active since Apr 2026
I would like to take a moment to give flowers to two incredible people who made my debt review journey not just manageable but truly supported — Bongie and Noxolo at Zero Debt. Bongie — you have been an absolute pillar throughout this entire process. Your dedication, patience and genuine care for my situation went far beyond what I expected. You kept me informed, you fought for me and you never made me feel judged for the position I was in. You are the kind of person who changes lives quietly and consistently and I want you to know that your work matters deeply. Thank you from the bottom of my heart. Noxolo — thank you for handling the final stages of my clearance with such professionalism and speed. You responded promptly, communicated clearly and made sure everything was submitted correctly. Your efficiency made a stressful process feel manageable. Zero Debt as a team gave me back something priceless — a clean financial slate and the confidence to rebuild. I am now in a position I could only dream of when I started this journey and part of that foundation was built by the people at this company. If you are struggling with debt — trust this team. They are the real deal.
1 reviews | Active since Jan 2020
I have been struggling for a clearance certificate for years now, while I was on status G. Meaning I never took any assistance from any debt review. Then I met Jacky Lakay after having talking to more than 6 consultants. The knowledge she gave me, the heartfelt love she showed me. She knows how to communicate and you can tell she feels ones pain. The overall score truly goes to her. Thank you so much Jacky Lakay, do it to others as well.
1 reviews | Active since Jan 2020
I have been struggling for a clearance certificate for years now, while I was on status G. Meaning I never took any assistance from any debt review. Then I met Jacky Lakay after having talking to more than 6 consultants. The knowledge she gave me, the heartfelt love she showed me. She knows how to communicate and you can tell she feels ones pain. The overall score truly goes to her. Thank you so much Jacky Lakay, do it to others as well.
1 reviews | Active since Jan 2014
Pumza from Zero debt is one of the most amazing humans who made the debt review process so easy. She always goes above and beyond and is so empathetic. I am so amazed by her service
1 reviews | Active since Jan 2014
Pumza from Zero debt is one of the most amazing humans who made the debt review process so easy. She always goes above and beyond and is so empathetic. I am so amazed by her service
The most common complaint about Zero Debt, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Billing, Payments & Financial Accuracy (4.0). While most clients confirm accurate debits, timely refunds, and successful paid-up letters, a few report funds allocated to wrong accounts, continued deductions after contract expiry, and penalties caused by missing paid-up letters to creditors.
Zero Debt has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 146 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 545 hours 27 min. Hellopeter has tracked Zero Debt across 423 total reviews. How is the TrustIndex calculated? →