Unprofessional and horrible service

I went and bought a perfume at Zara Sandton at approximately 15:30 which when I got to the office to realised that I took the wrong box from the bottle that was placed right next to the box, in less than 30min was at the store explained what happend and manager was called by the name of AB didn’t want hear my side of story which I still the store for not having anyone arranging perfume section or assisting on perfume section, you have policies to cover urself but not staff on floor to make sure things are done as they should and managers who are not able to listen and understand clients frustration even if u won’t help but listen. I left the perfume at store with them because I will not take what I will not use