Debt Review Flag Still Active Despite Clearance Certificate

cleared my debt review on 9 February 2026, and all required documentation was sent to XDS on 11 February 2026. Despite this, my credit profile still shows an active debt review flag.

Whenever I contact XDS, I am referred back to my debt counsellor, as all communication and documentation are managed through them. Meanwhile, this error is negatively affecting my credit profile and my ability to access credit.

I have escalated this matter to the National Credit Regulator and the Information Regulator, but the issue remains unresolved.

XDS must update my credit profile immediately and provide a clear explanation for the delay. This ongoing inaccuracy is unacceptable.

Proof of clearance and prior submissions is available.