TrustIndex
7.4
Score
Avg Reply
331
Hours
NPS Score
100
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Disappointing quality control and slow resolution
I’ve had a very disappointing experience with Wootware that stretched over almost a month. My first monitor arrived faulty, with a dead pixel line across the screen. While I understand this isn’t necessarily their fault, the resolution process took close to two weeks, which already felt slow for a DOA product. Since they could not replace the same model, I asked whether a discount could be app**** toward a newer model. After some back-and-forth, I was offered a very small discount, which felt underwhelming given the inconvenience. I eventually agreed to take an open-box unit of the newer model at the listed price, after being assured that it was fully tested and had no damage. When the replacement arrived, it was not in acceptable condition. On a glossy QD-OLED screen the scratches are not immediately obvious, but with even slight inspection there were multiple visible scratches, one of which almost looked like a small crack. Given the nature of the display and the assurances provided, this was unacceptable. I didn’t even connect the monitor — I sent it back immediately. After that, it took another week just to get feedback from them. In total, I received two faulty or damaged monitors, slow turnaround times, and what felt like very little accountability or effort to make the situation right. While communication was polite, the overall handling of the issue was poor, especially for a premium product. I expected much better quality control and faster resolution from a company with Wootware’s reputation.
1 reviews | Active since Jan 2020
Disappointing quality control and slow resolution
I’ve had a very disappointing experience with Wootware that stretched over almost a month. My first monitor arrived faulty, with a dead pixel line across the screen. While I understand this isn’t necessarily their fault, the resolution process took close to two weeks, which already felt slow for a DOA product. Since they could not replace the same model, I asked whether a discount could be app**** toward a newer model. After some back-and-forth, I was offered a very small discount, which felt underwhelming given the inconvenience. I eventually agreed to take an open-box unit of the newer model at the listed price, after being assured that it was fully tested and had no damage. When the replacement arrived, it was not in acceptable condition. On a glossy QD-OLED screen the scratches are not immediately obvious, but with even slight inspection there were multiple visible scratches, one of which almost looked like a small crack. Given the nature of the display and the assurances provided, this was unacceptable. I didn’t even connect the monitor — I sent it back immediately. After that, it took another week just to get feedback from them. In total, I received two faulty or damaged monitors, slow turnaround times, and what felt like very little accountability or effort to make the situation right. While communication was polite, the overall handling of the issue was poor, especially for a premium product. I expected much better quality control and faster resolution from a company with Wootware’s reputation.
1 reviews | Active since Jan 2020
Well done!
I purchased all the parts for a gaming PC from them and assembled the system myself. Every component arrived in perfect condition and exactly as expected, and the delivery was impressively quick — just 5 days from order to doorstep. Spending R40K online can be nerve-racking, but everything arrived safely. I can confidently recommend them!
1 reviews | Active since Jan 2020
Well done!
I purchased all the parts for a gaming PC from them and assembled the system myself. Every component arrived in perfect condition and exactly as expected, and the delivery was impressively quick — just 5 days from order to doorstep. Spending R40K online can be nerve-racking, but everything arrived safely. I can confidently recommend them!
1 reviews | Active since Jan 2020
Poor customer service
Extremely unsatisfied with the condition of courier and the condition of the graphics card i received
1 reviews | Active since Jan 2020
Poor customer service
Extremely unsatisfied with the condition of courier and the condition of the graphics card i received
1 reviews | Active since Jan 2020
Unacceptable Delivery Time!
Pathetic delivery time. Don't order from here if you want to wait weeks for your purchase even if the product is in stock.
1 reviews | Active since Jan 2020
Unacceptable Delivery Time!
Pathetic delivery time. Don't order from here if you want to wait weeks for your purchase even if the product is in stock.
1 reviews | Active since Jan 2020
Extremely poor service and reply times from WOOTWARE.
I would like to share my subpar experience with Wootware; Recently I purchased some PC parts from WW, these parts include; -Ultra 5 245k -32 GB DDR5 Ram -AsRock b860m-x wifi motherboard -FROZN ID COOLING PRO 620se -512 XPG NVME -And a montech x5 white gaming case. After purchasing the parts, I was emailed to be notified that the RAM I had bought was not in stock(even though the website said it was in stock), so I asked the salesperson if she can find alternatives, she did find the alternative and I decided to go with that as it would not compromise the build I was going for and the budget I had in mind. A few days later, I was again notified that the alternative ram sticks I was offered were also out of stock, so at this point my order was already delayed by 3-5 days, I then again asked for alternatives, but none of the RAM sticks they had available were up to the standard of the ones I had purchased so they decided to offer me better RAM at the same price with no extra cost, which I highly appreciated. Once my parts arrived, I began assembling my PC, upon testing my graphics card was not being detected by the BIOS, so I decided to test my current graphics card in another PC and it worked perfectly fine, however I was still unsure, so I used a spare graphics card on my PC, and it still wasn't reading, after ALL the issues I've had thus far, I was now given another one, I was given a Motherboard with a faulty PCIe slot. I've emailed 2 times already and they either have not responded or are taking INCREDIBLY long to respond. I upgraded my PC since I do video editing and 3d renders, I use it to make a living, now these constant delays and broken parts are extremely detrimental to my financial situation as I am not able to produce any work, hence not getting paid. Extremely poor service, not just once but twice in a row.
1 reviews | Active since Jan 2020
Extremely poor service and reply times from WOOTWARE.
I would like to share my subpar experience with Wootware; Recently I purchased some PC parts from WW, these parts include; -Ultra 5 245k -32 GB DDR5 Ram -AsRock b860m-x wifi motherboard -FROZN ID COOLING PRO 620se -512 XPG NVME -And a montech x5 white gaming case. After purchasing the parts, I was emailed to be notified that the RAM I had bought was not in stock(even though the website said it was in stock), so I asked the salesperson if she can find alternatives, she did find the alternative and I decided to go with that as it would not compromise the build I was going for and the budget I had in mind. A few days later, I was again notified that the alternative ram sticks I was offered were also out of stock, so at this point my order was already delayed by 3-5 days, I then again asked for alternatives, but none of the RAM sticks they had available were up to the standard of the ones I had purchased so they decided to offer me better RAM at the same price with no extra cost, which I highly appreciated. Once my parts arrived, I began assembling my PC, upon testing my graphics card was not being detected by the BIOS, so I decided to test my current graphics card in another PC and it worked perfectly fine, however I was still unsure, so I used a spare graphics card on my PC, and it still wasn't reading, after ALL the issues I've had thus far, I was now given another one, I was given a Motherboard with a faulty PCIe slot. I've emailed 2 times already and they either have not responded or are taking INCREDIBLY long to respond. I upgraded my PC since I do video editing and 3d renders, I use it to make a living, now these constant delays and broken parts are extremely detrimental to my financial situation as I am not able to produce any work, hence not getting paid. Extremely poor service, not just once but twice in a row.
1 reviews | Active since Jan 2020
Extremely Poor Experience: Two Out-of-Stock Notifications on Same Order
This review covers my order placed on November 28th, 2025. The core issue is a consistent failure in inventory management and communication, resulting in major, costly delays to my PC build. I purchased 2x16GB TRANSCEND JM5600ALE-16G JetRam on November 28th. Later that same day, I was notified the item was out of stock and was offered an alternative. I accepted the support desk's alternative choice, only to be informed today (December 3rd) that the second chosen RAM model is also out of stock. This repeated failure to fulfill the order has been incredibly frustrating. My entire PC component list was structured around a specific 32GB budget goal. Now, I am being offered solutions that only provide 1x16GB, or require me to purchase a 32GB kit that pushes me outside of my budget. In stark contrast, I ordered an RTX 5070 GPU from a competitor (Evetech) on the same day and received it yesterday. The delays from this order mean I cannot assemble and stress-test my components while they are still within their initial return windows. This experience is unacceptable.
1 reviews | Active since Jan 2020
Extremely Poor Experience: Two Out-of-Stock Notifications on Same Order
This review covers my order placed on November 28th, 2025. The core issue is a consistent failure in inventory management and communication, resulting in major, costly delays to my PC build. I purchased 2x16GB TRANSCEND JM5600ALE-16G JetRam on November 28th. Later that same day, I was notified the item was out of stock and was offered an alternative. I accepted the support desk's alternative choice, only to be informed today (December 3rd) that the second chosen RAM model is also out of stock. This repeated failure to fulfill the order has been incredibly frustrating. My entire PC component list was structured around a specific 32GB budget goal. Now, I am being offered solutions that only provide 1x16GB, or require me to purchase a 32GB kit that pushes me outside of my budget. In stark contrast, I ordered an RTX 5070 GPU from a competitor (Evetech) on the same day and received it yesterday. The delays from this order mean I cannot assemble and stress-test my components while they are still within their initial return windows. This experience is unacceptable.
1 reviews | Active since Jan 2020
Excellent service
I purchased an ASUS Vivobook on friday and received order confirmation, an invoice and the tracking info. It was really great service. I highly appreciate he smooth customer support, I have heard nothing but good reviews about Wootware and I received the same service, I look forward to purchasing from you in future.
1 reviews | Active since Jan 2020
Excellent service
I purchased an ASUS Vivobook on friday and received order confirmation, an invoice and the tracking info. It was really great service. I highly appreciate he smooth customer support, I have heard nothing but good reviews about Wootware and I received the same service, I look forward to purchasing from you in future.
1 reviews | Active since Jan 2020
Pleasantly Surprised and Speedy Delivery
This was my first time ordering from Wootware, and I was genuinely impressed. I placed my order for a pair of headphones on the 25th of November and received them the very next day—despite the estimated delivery date showing the 3rd of December. Their prices are great, checkout was effortless, and they kept me updated throughout the whole process. Everything felt smooth, reliable, and trustworthy from start to finish. I’d definitely recommend them and will be ordering from them again.
1 reviews | Active since Jan 2020
Pleasantly Surprised and Speedy Delivery
This was my first time ordering from Wootware, and I was genuinely impressed. I placed my order for a pair of headphones on the 25th of November and received them the very next day—despite the estimated delivery date showing the 3rd of December. Their prices are great, checkout was effortless, and they kept me updated throughout the whole process. Everything felt smooth, reliable, and trustworthy from start to finish. I’d definitely recommend them and will be ordering from them again.