Woodford Car Hire

Woodford Car Hire

4.190623859905144|10,964 reviews
HM
Helen Malisan

1 reviews | Active since Member

17 Mar 2026, 09:00

Good except the wait

Easy online system to book, good reception on arrival, but why wait 1/2 hour for a car that was booked for 8am and I only get there at 9am. Why the wait if I was expected earlier?? Was eventually given another car, because I was running late. Then they send me to the car holding area, and the person there, just waves you in the direction of your car, with no other help. It does not help if my car is hidden behind a green container at "number 23" and I can't see it.

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Replies (15)
Woodford Car Hire
Woodford Car Hire's reply17 Mar 2026, 09:30
Official

<div>Dear Helen<br><br>Thank you for your positive feedback and for taking the time to post this review.&nbsp;<br><br>We are delighted that we are able to service your requests in excellence as this is what we pride ourselves on. &nbsp;<br><br>Thank you for your business and loyalty, you are a valued customer of the Woodford Group.&nbsp;<br><br>We wish you many safe journeys with us.<br><br>Yours sincerely.<br><br>Abigail Mentor<br>The Woodford Group<br>Vision 2026 Team&nbsp;</div>

Best regards,