Wonga
1.8|2,402 reviews
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Christina C
1 reviews | Active since Member
28 May 2026, 13:02
bad serivce
Wonga has a good service when it comes to proving quick loans but their paid up system is very bad and disappointing because ive been receiving an email from Blake and Wonga that my acc is in arrears however when speaking to an agent they see the payment was made last year September and ive asked numerous time for them to remove my details because they giving me a bad credit score. I have sent many proof of paid up letters and my account is being raided under a bad payer, I'm urging this to be fixed
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Replies (3)0
Replies (3)Wonga's replyOfficial
28 May 2026, 13:21Hi Christina,
We sincerely apologise for the experience you have had, as this is not the type of journey we want any of our customers to experience.
After investigating your account, we can confirm that your loan was indeed paid up in September. We have escalated the matter to Blake to ensure that the account is closed on their side as well, which should stop the emails and any further communication regarding arrears.
We understand your frustration regarding the impact this may have had on your credit profile, and we appreciate you bringing this to our attention. Our team is working to resolve the matter as quickly as possible.
If this account is reflecting negatively on your credit report, please forward a copy to us so that we can assist in updating it for you. You can send it to [email protected].
Kind regards,
Wonga Team
We sincerely apologise for the experience you have had, as this is not the type of journey we want any of our customers to experience.
After investigating your account, we can confirm that your loan was indeed paid up in September. We have escalated the matter to Blake to ensure that the account is closed on their side as well, which should stop the emails and any further communication regarding arrears.
We understand your frustration regarding the impact this may have had on your credit profile, and we appreciate you bringing this to our attention. Our team is working to resolve the matter as quickly as possible.
If this account is reflecting negatively on your credit report, please forward a copy to us so that we can assist in updating it for you. You can send it to [email protected].
Kind regards,
Wonga Team
Best regards,
Wonga's reply28 May 2026, 13:21
Official
Hi Christina,
We sincerely apologise for the experience you have had, as this is not the type of journey we want any of our customers to experience.
After investigating your account, we can confirm that your loan was indeed paid up in September. We have escalated the matter to Blake to ensure that the account is closed on their side as well, which should stop the emails and any further communication regarding arrears.
We understand your frustration regarding the impact this may have had on your credit profile, and we appreciate you bringing this to our attention. Our team is working to resolve the matter as quickly as possible.
If this account is reflecting negatively on your credit report, please forward a copy to us so that we can assist in updating it for you. You can send it to [email protected].
Kind regards,
Wonga Team
We sincerely apologise for the experience you have had, as this is not the type of journey we want any of our customers to experience.
After investigating your account, we can confirm that your loan was indeed paid up in September. We have escalated the matter to Blake to ensure that the account is closed on their side as well, which should stop the emails and any further communication regarding arrears.
We understand your frustration regarding the impact this may have had on your credit profile, and we appreciate you bringing this to our attention. Our team is working to resolve the matter as quickly as possible.
If this account is reflecting negatively on your credit report, please forward a copy to us so that we can assist in updating it for you. You can send it to [email protected].
Kind regards,
Wonga Team
Best regards,
CC
Christina C's updateReviewer Update
28 May 2026, 13:43I will only believe once i don't see any more emails because this is not the first-time reporting this
CC
Christina C's update28 May 2026, 13:43
Reviewer Update
I will only believe once i don't see any more emails because this is not the first-time reporting this
Wonga's replyOfficial
28 May 2026, 13:46Hi Christina,
We will uphold our commitment and ensure that this matter is resolved.
Kind regards,
Wonga Team
We will uphold our commitment and ensure that this matter is resolved.
Kind regards,
Wonga Team
Best regards,
Wonga's reply28 May 2026, 13:46
Official
Hi Christina,
We will uphold our commitment and ensure that this matter is resolved.
Kind regards,
Wonga Team
We will uphold our commitment and ensure that this matter is resolved.
Kind regards,
Wonga Team
Best regards,