WIRUlink Pty Ltd
3.1|380 reviews
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MV
Mario V
1 reviews | Active since Member
30 Apr 2026, 11:04
Worst isp ever
If i could give you less than zero stars 1) Every single 20th of the month you have no speed 2) Then they charge you a 2 year conection fee that were not agreed upon When you complain they reply with " The services were rendered and thus needs to be paid
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Replies (1)WIRUlink Pty Ltd's replyOfficial
06 May 2026, 10:30Dear Mario,
Thank you for your feedback.
We would like to clarify that the monthly connection fee is not a hidden cost, but a standard network charge that is clearly presented and accepted during the sign-up process. This fee is structured as a monthly amount over the contract term instead of a once-off upfront activation fee, even in cases where a fibre line already exists at the premises.
We have previously provided confirmation and supporting documentation, including your accepted service order and follow-up communication where this was explained and acknowledged. We remain committed to transparency and are more than willing to share this information with you again for clarity.
Please feel free to reach out to us directly so we can assist further and ensure all concerns are fully addressed.
Yours Faithfully,
WIRUlink Management
Thank you for your feedback.
We would like to clarify that the monthly connection fee is not a hidden cost, but a standard network charge that is clearly presented and accepted during the sign-up process. This fee is structured as a monthly amount over the contract term instead of a once-off upfront activation fee, even in cases where a fibre line already exists at the premises.
We have previously provided confirmation and supporting documentation, including your accepted service order and follow-up communication where this was explained and acknowledged. We remain committed to transparency and are more than willing to share this information with you again for clarity.
Please feel free to reach out to us directly so we can assist further and ensure all concerns are fully addressed.
Yours Faithfully,
WIRUlink Management
Best regards,
WIRUlink Pty Ltd's reply06 May 2026, 10:30
Official
Dear Mario,
Thank you for your feedback.
We would like to clarify that the monthly connection fee is not a hidden cost, but a standard network charge that is clearly presented and accepted during the sign-up process. This fee is structured as a monthly amount over the contract term instead of a once-off upfront activation fee, even in cases where a fibre line already exists at the premises.
We have previously provided confirmation and supporting documentation, including your accepted service order and follow-up communication where this was explained and acknowledged. We remain committed to transparency and are more than willing to share this information with you again for clarity.
Please feel free to reach out to us directly so we can assist further and ensure all concerns are fully addressed.
Yours Faithfully,
WIRUlink Management
Thank you for your feedback.
We would like to clarify that the monthly connection fee is not a hidden cost, but a standard network charge that is clearly presented and accepted during the sign-up process. This fee is structured as a monthly amount over the contract term instead of a once-off upfront activation fee, even in cases where a fibre line already exists at the premises.
We have previously provided confirmation and supporting documentation, including your accepted service order and follow-up communication where this was explained and acknowledged. We remain committed to transparency and are more than willing to share this information with you again for clarity.
Please feel free to reach out to us directly so we can assist further and ensure all concerns are fully addressed.
Yours Faithfully,
WIRUlink Management
Best regards,