Western Union
1.3|137 reviews
NK
Nontsikelelo K
1 reviews | Active since Member
30 Dec 2023, 03:32
Prejudice or ignorance or laziness???
I regret to state that I have encountered a regrettable situation with Western Union that seems to be rooted in biases relating to my race, name, and country of origin.
Western Union initially accepted the funds, then placed them on hold pending verification. After releasing the funds following sender verification, they astonishingly retracted and reversed the transaction without providing any explanation for their decision.
As a person entitled to rights, I am compelled to view this action as stemming from racial prejudice. Their response conveyed arrogance, indifference, and a lack of consideration for both mine and my partner's emotions. Despite presenting evidence and enduring their intrusion into our affairs, the transfer was still denied. It's time for them to focus on their own business instead of playing self-appointed detectives.
Regarding the refund to my partner, I demand a full reimbur*****t without compromise. If they intend to take any further action, it must be handled appropriately and transparently. It's unacceptable for them to hide behind their keyboards; they need to address and rectify the situation directly. I persist in requesting a detailed report clarifying how they determined this transfer was illegitimate.
This matter transcends mere monetary concerns; it's about upholding principles. If they wish for straightforward interactions, they should reciprocate with the same level of transparency.
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Replies (2)NK
Nontsikelelo K's updateReviewer Update
30 Dec 2023, 08:49Why should I consider using your services again if you consistently doubt my integrity? Your lack of transparency and constant referral to terms and conditions are unacceptable. I am aware of my identity and his. Your current status doesn't justify treating people poorly. Keep at it, and I'm certain we won't be recommending you to anyone else.
NK
Nontsikelelo K's update30 Dec 2023, 08:49
Reviewer Update
Why should I consider using your services again if you consistently doubt my integrity? Your lack of transparency and constant referral to terms and conditions are unacceptable. I am aware of my identity and his. Your current status doesn't justify treating people poorly. Keep at it, and I'm certain we won't be recommending you to anyone else.
Western Union's replyOfficial
30 Dec 2023, 18:23Reference number: 219266519
Hello Nontsikelelo, We help people and businesses move money for better—better communities, better economies, and a better world. We believe that when money moves freely, good things happen. We are committed to and have a history of showing the utmost respect for our customers, which plays a critical role in the controls and protocols that Western Union has in place to help protect our customers from fraud and scams.
We apologize for any inconvenience you have experienced with our services that have led you to believe there is a bias involved in our decision making process. We assure you that is not the case and reiterate our previous response to you. As much as we’d like to provide further details, we cannot disclose why your money transfer has been declined. Our decision is solely based on our commitment to maintaining a strong and compliant financial system. We encourage you to refer to our terms and conditions for additional information. Please note that each money transfer is subject to individual review, and a prior decline does not automatically restrict your future use of our services. Regarding the refund, please note that the same has already been issued to the sender.
If you have any questions or concerns, please email us at [email protected]. You can also contact our corporate headquarters at (+1) 720-332-1000 (international call charges may apply) and provide the reference number 219266519 to connect with me directly. Sincerely,
Paula J
Executive Resolutions Team
Hello Nontsikelelo, We help people and businesses move money for better—better communities, better economies, and a better world. We believe that when money moves freely, good things happen. We are committed to and have a history of showing the utmost respect for our customers, which plays a critical role in the controls and protocols that Western Union has in place to help protect our customers from fraud and scams.
We apologize for any inconvenience you have experienced with our services that have led you to believe there is a bias involved in our decision making process. We assure you that is not the case and reiterate our previous response to you. As much as we’d like to provide further details, we cannot disclose why your money transfer has been declined. Our decision is solely based on our commitment to maintaining a strong and compliant financial system. We encourage you to refer to our terms and conditions for additional information. Please note that each money transfer is subject to individual review, and a prior decline does not automatically restrict your future use of our services. Regarding the refund, please note that the same has already been issued to the sender.
If you have any questions or concerns, please email us at [email protected]. You can also contact our corporate headquarters at (+1) 720-332-1000 (international call charges may apply) and provide the reference number 219266519 to connect with me directly. Sincerely,
Paula J
Executive Resolutions Team
Best regards,
Western Union's reply30 Dec 2023, 18:23
Official
Reference number: 219266519
Hello Nontsikelelo, We help people and businesses move money for better—better communities, better economies, and a better world. We believe that when money moves freely, good things happen. We are committed to and have a history of showing the utmost respect for our customers, which plays a critical role in the controls and protocols that Western Union has in place to help protect our customers from fraud and scams.
We apologize for any inconvenience you have experienced with our services that have led you to believe there is a bias involved in our decision making process. We assure you that is not the case and reiterate our previous response to you. As much as we’d like to provide further details, we cannot disclose why your money transfer has been declined. Our decision is solely based on our commitment to maintaining a strong and compliant financial system. We encourage you to refer to our terms and conditions for additional information. Please note that each money transfer is subject to individual review, and a prior decline does not automatically restrict your future use of our services. Regarding the refund, please note that the same has already been issued to the sender.
If you have any questions or concerns, please email us at [email protected]. You can also contact our corporate headquarters at (+1) 720-332-1000 (international call charges may apply) and provide the reference number 219266519 to connect with me directly. Sincerely,
Paula J
Executive Resolutions Team
Hello Nontsikelelo, We help people and businesses move money for better—better communities, better economies, and a better world. We believe that when money moves freely, good things happen. We are committed to and have a history of showing the utmost respect for our customers, which plays a critical role in the controls and protocols that Western Union has in place to help protect our customers from fraud and scams.
We apologize for any inconvenience you have experienced with our services that have led you to believe there is a bias involved in our decision making process. We assure you that is not the case and reiterate our previous response to you. As much as we’d like to provide further details, we cannot disclose why your money transfer has been declined. Our decision is solely based on our commitment to maintaining a strong and compliant financial system. We encourage you to refer to our terms and conditions for additional information. Please note that each money transfer is subject to individual review, and a prior decline does not automatically restrict your future use of our services. Regarding the refund, please note that the same has already been issued to the sender.
If you have any questions or concerns, please email us at [email protected]. You can also contact our corporate headquarters at (+1) 720-332-1000 (international call charges may apply) and provide the reference number 219266519 to connect with me directly. Sincerely,
Paula J
Executive Resolutions Team
Best regards,