Western Union
Claimed Business
|1.3|4 Reviews (last 12 months)|This business does not respond to reviews
Western Union
Claimed Business
|1.3
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.3|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJC
John-Paul Camhee
1 reviews | Active since Jan 2020
5 Feb 2026, 13:26
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
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John-Paul Camhee
1 reviews | Active since Jan 2020
5 Feb 2026, 13:26
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
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Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 12:05
Tribalism and attitude
Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.
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Nhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 12:05
Tribalism and attitude
Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.
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YR
Yvonne R
1 reviews | Active since Jan 2020
8 Jul 2025, 09:24
Nedbank -western union
I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.
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Yvonne R
1 reviews | Active since Jan 2020
8 Jul 2025, 09:24
Nedbank -western union
I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.
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Victor N
1 reviews | Active since Jan 2020
17 Apr 2024, 08:03
*******
My experience with Western Union at the Waterfront in Cape Town was extremely disappointing. Despite the presence of two Western Union offices within close proximity, I encountered numerous obstacles that made the process incredibly frustrating. Upon my initial visit, I was informed by customer service personnel that my name had been entered incorrectly, resulting in a delay in receiving the funds sent from Central Africa for urgent matters. Subsequent attempts to rectify the situation were met with further challenges, including issues with scanning my local ID and providing proof of residence that met their requirements. Despite my efforts to comply with their requests, I was repeatedly asked to return on multiple occasions due to faulty machines and documentation issues. After three days of persistent effort and growing frustration, I decided to seek assistance from another Western Union branch nearby. To my relief, I was able to quickly and efficiently receive the funds I urgently needed in less than five minutes. However, my disappointment with the service provided at the Waterfront branch persisted, prompting me to seek out the branch manager to express my concerns. Unfortunately, my attempt to address the issue was met with further frustration when I received an automated message informing me that the manager was on leave. To compound matters, my recent visit to the Waterfront branch left me empty-handed once again, as I was informed that the funds had not been available for more than two days. This ongoing pattern of incompetence and lack of accountability has left me deeply dissatisfied with Western Union as a company. It is clear to me that Western Union's staff at the Waterfront branch lack the necessary emotional intelligence and professionalism to handle customer inquiries and concerns effectively. As an international company, I expect better standards of service and professionalism. Moving forward, I hope to find a more reliable and customer-focused service provider in the future. I urge Western Union to address the issues raised and to take steps to improve their service standards. Your prompt attention to this matter would be greatly appreciated.
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Victor N
1 reviews | Active since Jan 2020
17 Apr 2024, 08:03
*******
My experience with Western Union at the Waterfront in Cape Town was extremely disappointing. Despite the presence of two Western Union offices within close proximity, I encountered numerous obstacles that made the process incredibly frustrating. Upon my initial visit, I was informed by customer service personnel that my name had been entered incorrectly, resulting in a delay in receiving the funds sent from Central Africa for urgent matters. Subsequent attempts to rectify the situation were met with further challenges, including issues with scanning my local ID and providing proof of residence that met their requirements. Despite my efforts to comply with their requests, I was repeatedly asked to return on multiple occasions due to faulty machines and documentation issues. After three days of persistent effort and growing frustration, I decided to seek assistance from another Western Union branch nearby. To my relief, I was able to quickly and efficiently receive the funds I urgently needed in less than five minutes. However, my disappointment with the service provided at the Waterfront branch persisted, prompting me to seek out the branch manager to express my concerns. Unfortunately, my attempt to address the issue was met with further frustration when I received an automated message informing me that the manager was on leave. To compound matters, my recent visit to the Waterfront branch left me empty-handed once again, as I was informed that the funds had not been available for more than two days. This ongoing pattern of incompetence and lack of accountability has left me deeply dissatisfied with Western Union as a company. It is clear to me that Western Union's staff at the Waterfront branch lack the necessary emotional intelligence and professionalism to handle customer inquiries and concerns effectively. As an international company, I expect better standards of service and professionalism. Moving forward, I hope to find a more reliable and customer-focused service provider in the future. I urge Western Union to address the issues raised and to take steps to improve their service standards. Your prompt attention to this matter would be greatly appreciated.
0
Replies (0)RL
Robert L
1 reviews | Active since Jan 2020
22 Feb 2024, 13:22
Mr louwsna
I have a disability policy with ABSA, I fell sick and is on disability since July 2023, I completed loss of income papers. I app**** for the disability claim. The told me in Oct they are closing the case until they get a termination letter from my company, I have been terminated due to illness. I have send this to Absa, they have now handed me over to attorneys. I phoned Absa life yesterday, the lady says yes the do have all the papers, but my claim has not been reopened. Is this how they treat me, I am a customer of them since 1986. Even with the loss if income, debit order s tried to go off and due to no funds, my account went into arrears and Absa still took penalties for that aswell I need the Absa life to reopen my claims as I have submitted the termination letter now This is a bank that said they are always there for you
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Robert L
1 reviews | Active since Jan 2020
22 Feb 2024, 13:22
Mr louwsna
I have a disability policy with ABSA, I fell sick and is on disability since July 2023, I completed loss of income papers. I app**** for the disability claim. The told me in Oct they are closing the case until they get a termination letter from my company, I have been terminated due to illness. I have send this to Absa, they have now handed me over to attorneys. I phoned Absa life yesterday, the lady says yes the do have all the papers, but my claim has not been reopened. Is this how they treat me, I am a customer of them since 1986. Even with the loss if income, debit order s tried to go off and due to no funds, my account went into arrears and Absa still took penalties for that aswell I need the Absa life to reopen my claims as I have submitted the termination letter now This is a bank that said they are always there for you
0
Replies (0)NK
Nontsikelelo K
1 reviews | Active since Jan 2020
30 Dec 2023, 03:32
Prejudice or ignorance or laziness???
I regret to state that I have encountered a regrettable situation with Western Union that seems to be rooted in biases relating to my race, name, and country of origin. Western Union initially accepted the funds, then placed them on hold pending verification. After releasing the funds following sender verification, they astonishingly retracted and reversed the transaction without providing any explanation for their decision. As a person entitled to rights, I am compelled to view this action as stemming from racial prejudice. Their response conveyed arrogance, indifference, and a lack of consideration for both mine and my partner's emotions. Despite presenting evidence and enduring their intrusion into our affairs, the transfer was still denied. It's time for them to focus on their own business instead of playing self-appointed detectives. Regarding the refund to my partner, I demand a full reimbur*****t without compromise. If they intend to take any further action, it must be handled appropriately and transparently. It's unacceptable for them to hide behind their keyboards; they need to address and rectify the situation directly. I persist in requesting a detailed report clarifying how they determined this transfer was illegitimate. This matter transcends mere monetary concerns; it's about upholding principles. If they wish for straightforward interactions, they should reciprocate with the same level of transparency.
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Nontsikelelo K
1 reviews | Active since Jan 2020
30 Dec 2023, 03:32
Prejudice or ignorance or laziness???
I regret to state that I have encountered a regrettable situation with Western Union that seems to be rooted in biases relating to my race, name, and country of origin. Western Union initially accepted the funds, then placed them on hold pending verification. After releasing the funds following sender verification, they astonishingly retracted and reversed the transaction without providing any explanation for their decision. As a person entitled to rights, I am compelled to view this action as stemming from racial prejudice. Their response conveyed arrogance, indifference, and a lack of consideration for both mine and my partner's emotions. Despite presenting evidence and enduring their intrusion into our affairs, the transfer was still denied. It's time for them to focus on their own business instead of playing self-appointed detectives. Regarding the refund to my partner, I demand a full reimbur*****t without compromise. If they intend to take any further action, it must be handled appropriately and transparently. It's unacceptable for them to hide behind their keyboards; they need to address and rectify the situation directly. I persist in requesting a detailed report clarifying how they determined this transfer was illegitimate. This matter transcends mere monetary concerns; it's about upholding principles. If they wish for straightforward interactions, they should reciprocate with the same level of transparency.
0
Replies (0)NK
Nontsikelelo K
1 reviews | Active since Jan 2020
26 Dec 2023, 13:45
Incompetence
This has been the epitome of the worst experience I've ever encountered. While I've faced incompetence in various situations, what unfolded here catapulted it to an entirely new level. Initially, a friend from Europe sent me money through Western Union. Upon tracking the transaction, a notification appeared, stating that my friend needed to contact the branch for verification purposes before the funds could be made available. Unfortunately, no contact numbers were provided, leaving my friend to search tirelessly until he finally found someone capable of addressing the matter. He underwent a series of security questions and affirmed that the transfer constituted a gift and was not related to any form of coercion. Following this verification, the funds were marked as "available," indicating that all necessary clarifications had been made. I promptly went to my nearest Western Union branch to withdraw the funds, fully expecting to proceed with a cash withdrawal since the funds were confirmed as available when I arrived. However, things took an unexpected turn. I was informed that the funds had been reversed and that my friend needed to contact Western Union once more. This was perplexing as he had previously verified the transaction, and crucially, the funds were confirmed as available upon my arrival at the branch. Disheartened, I returned home and rechecked the tracking page, only to find that the funds had been refunded back to the sender without any explanation. Suspecting an error, I reached out to my friend to inquire if he had initiated the reversal. He clarified that he had been skiing the entire day and hadn't even accessed his phone, confirming that he hadn't intervened in the transaction. This begs the question: does Western Union face insurmountable obstacles when it comes to facilitating cross-border transactions? Allow me to question the logic behind requesting verification from someone, receiving that confirmation, and then abruptly revoking the payment. Where does the rationale lie in such actions? Furthermore, if there are genuine concerns, why didn't Western Union contact me, the recipient, to seek verification? Instead, it seems decisions affecting individuals' lives are made arbitrarily by desk-bound individuals, perhaps considering themselves skilled detectives, with seemingly little regard for the consequences of their actions. I'm left pondering whether this is driven by racial biases. Could it be that because my friend belongs to a different ethnicity, Western Union hastily assumed I was ******ing him and, without genuine verification, decided to reverse the transaction? I seek answers to these questions.
Helpful (0)
|Replies (0)NK
Nontsikelelo K
1 reviews | Active since Jan 2020
26 Dec 2023, 13:45
Incompetence
This has been the epitome of the worst experience I've ever encountered. While I've faced incompetence in various situations, what unfolded here catapulted it to an entirely new level. Initially, a friend from Europe sent me money through Western Union. Upon tracking the transaction, a notification appeared, stating that my friend needed to contact the branch for verification purposes before the funds could be made available. Unfortunately, no contact numbers were provided, leaving my friend to search tirelessly until he finally found someone capable of addressing the matter. He underwent a series of security questions and affirmed that the transfer constituted a gift and was not related to any form of coercion. Following this verification, the funds were marked as "available," indicating that all necessary clarifications had been made. I promptly went to my nearest Western Union branch to withdraw the funds, fully expecting to proceed with a cash withdrawal since the funds were confirmed as available when I arrived. However, things took an unexpected turn. I was informed that the funds had been reversed and that my friend needed to contact Western Union once more. This was perplexing as he had previously verified the transaction, and crucially, the funds were confirmed as available upon my arrival at the branch. Disheartened, I returned home and rechecked the tracking page, only to find that the funds had been refunded back to the sender without any explanation. Suspecting an error, I reached out to my friend to inquire if he had initiated the reversal. He clarified that he had been skiing the entire day and hadn't even accessed his phone, confirming that he hadn't intervened in the transaction. This begs the question: does Western Union face insurmountable obstacles when it comes to facilitating cross-border transactions? Allow me to question the logic behind requesting verification from someone, receiving that confirmation, and then abruptly revoking the payment. Where does the rationale lie in such actions? Furthermore, if there are genuine concerns, why didn't Western Union contact me, the recipient, to seek verification? Instead, it seems decisions affecting individuals' lives are made arbitrarily by desk-bound individuals, perhaps considering themselves skilled detectives, with seemingly little regard for the consequences of their actions. I'm left pondering whether this is driven by racial biases. Could it be that because my friend belongs to a different ethnicity, Western Union hastily assumed I was ******ing him and, without genuine verification, decided to reverse the transaction? I seek answers to these questions.
0
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