*******ion in WC

I am placing this on record to highlight a severe governance failure by the Western Cape Gambling and Racing Board (WCGRB) regarding a R1.1 million dispute (Bet ID ***). Despite clear evidence of operator misconduct by Easybet, the WCGRB has failed to exercise its statutory powers, undermining consumer protection in the province. Key Grounds for this Rating: * Failure to Enforce Licence Conditions: The WCGRB allowed an unapproved product, "Hot Safari 50,000," to be offered to the public despite written confirmation from the Western Cape Ministry of Finance that it was not authorized. * Reliance on Void Documents: The Board is improperly treating this matter as "finalised" by relying on a "goodwill settlement" that expired on the 17th. I signed on the 18th, making the document legally null and void, yet the WCGRB uses it to stop their investigation. * Use of Irrelevant Evidence: In declining enforcement action, the WCGRB re**** on "Zygis Test" logs—simulated data from a developer account that had nothing to do with my actual wager. * Extreme Administrative Delay: This matter has remained unresolved for approximately 580 days. This is a direct violation of the Promotion of Administrative Justice Act (PAJA), which requires a lawful, reasoned decision. * Misleading "Clean Audit" Claims: While this investigation into R1,170,000.00 was active and irregularities were known, the WCGRB reportedly represented a "clean audit" to the Provincial Parliament. Conclusion: The WCGRB has chosen to protect an operator over a consumer, ignoring their own rules and South African law. I am calling on the Western Cape executive oversight authorities to step in, ensure a lawful outcome, and hold the Board accountable for this collapse in regulatory integrity.