WesBank
1.4|6,452 reviews
tM
tumi M
1 reviews | Active since Member
20 May 2026, 05:59
No service rendered.
I've canceled my shortfall cover because I no longer need it and Motor happy confirmed cancelation and I was told Wesbank will do their cancelation and adjust the installments accordingly however nothing was done. No response to email. April was supposed to be a last month but we are in May and it's still there.
Helpful (0)
Replies (5)0
Replies (5)WesBank's replyOfficial
20 May 2026, 06:49Dear Tumi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply20 May 2026, 06:49
Official
Dear Tumi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
20 May 2026, 06:59Dear Tumi.
Your reference number is CRSED074. Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
Your reference number is CRSED074. Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
Best regards,
WesBank's reply20 May 2026, 06:59
Official
Dear Tumi.
Your reference number is CRSED074. Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
Your reference number is CRSED074. Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
Best regards,
tM
tumi M's updateReviewer Update
21 May 2026, 00:14The nerve of your consultant to ask me to proof cancelation from Motorite is shocking. Why should I get involved in internal processes. If this is sorted in 24 hours , I will be escalating this to the Ombudsman both Motorite and Wesbank will be reported.
tM
tumi M's update21 May 2026, 00:14
Reviewer Update
The nerve of your consultant to ask me to proof cancelation from Motorite is shocking. Why should I get involved in internal processes. If this is sorted in 24 hours , I will be escalating this to the Ombudsman both Motorite and Wesbank will be reported.
WesBank's replyOfficial
21 May 2026, 06:28Dear Tumi.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply21 May 2026, 06:28
Official
Dear Tumi.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
21 May 2026, 06:33Dear Tumi
You concerns have been noted, escalated and updated under your reference number CRSED074.
Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
You concerns have been noted, escalated and updated under your reference number CRSED074.
Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
Best regards,
WesBank's reply21 May 2026, 06:33
Official
Dear Tumi
You concerns have been noted, escalated and updated under your reference number CRSED074.
Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
You concerns have been noted, escalated and updated under your reference number CRSED074.
Should you require further assistance, please email [email protected] using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Khanyisile Mathevula
Best regards,