Terrible service

I asked for a quote from this company on the 22nd of January 2025 to install flyscreens. Ireceived a quote on their company logo. I have paid my deposit on the same day. They were supposed to do the installation the following week then I receiced the following week a message if they have made an installion date yet. I said no so they said it would the following week. That week came and then they could not install because they are busy in Kampsbay and because of traffic it would be to late. So they made another date for that Monday. On that day I received another message that the client from Campsbay is shouting and screaming at her and they going back to the client so they will install Tuesday. Tuesday came with another excuse that the client sais she want them to go through the installation with her. My installation date got postponed again to the Friday. On that day she said her mother asked her to come help with her sister that is in the hospital. She is busy packing and as soon as she is done they are driving to Pretoria. She also offered my deposit back and I said no dont pay it back as it is unessary bank fees because then I have to pay it again when they come to install. She said the will do it once they back. That Monday they was on their way back and will install the Tuesday. Tuesday when I send her a message if they going to do the installation she said that it was a long road and overslept. It will be installed the next day. The next day she message me and asked if her husband is at my home to do the installation as she cant get hold of him. I told her that he never came. Later that day she said he had car trouble for hours. Then another date has been set when she fell ill and end up in the hospital. On the 1st of March I received a message from her if I want thrm to install Sunday the 2nd or Monday the 3rd of March. So I said no Sunday if fine. Sunday morning I send a message to ask what time they going to install as I have a lot of thinga to do. She rep**** that they waiting for the guy that helps her husband with installtiin and will let me know when he has arrived. I have waited the whole Sunday. They never came and she did not sent a message. Monday the 3rd of March I send her a message that I think she must pay my deposit back as I have waited long enough and I give her 24 hours to do so. She ignored my messages . On the 5th of March she said that she will pay my deposit that evening. I AM STILL WAITING FOR MY DEPOSIT. THIS IS NOW 2 MONTHS SINCE I PAID MY DEPOSIT.

Everything I said here is the truth and I am not bad mouthing them. I have proof of all the correspondence. I would like to know how many people has experience the same problem with this company?