AS
Arista V
Active since Jan 2021
4
Reviews
0
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Reviews
4 reviews1 month ago
Dissatisfied customer
On 2 May 2026 I bough a bag of nappies for my female dog which is in season. That night when I opened the bag the nappies inside was not for a female dog but for a male dog although thr package was labeled dog female small. As I always do I didn't take my slip as I thought there will be nothing wrong. On the 3rd of MaybIbwent back to the store to return the nappies. The manageress told me because I dont have a slip and she must reprint it she cant refund me I can only do an exchange. But there was no small female nappies on the shelf and I needed it for my dog. Did mot need anything else. She also said because the bag was opened she can't refund or do an exchange as the supplier will not take it back opened. So I asked her if I did not opened the bag I would not have known that it was the wrong nappies and they labeled it wrong not me. She refuses to refund me and at that stage I have lost it and through the nappies back into the shop. What must I do with male nappies if I have a female dog. I told het I will never buy from them. I am so disappointed. A bag of nappies has cost me know much more. This is terrible service from a shop.
0 replies
5 months ago
Unsatisfied
I am so disappointed in the service of Old Mutual. I hane submitted a claim on the 29th of December 2025 for my RA to be paid out. I am unemployed and need this money ASAP. On Monday the 12th of January I visited their branch in Brackenfell to find out when this claim will be finalized. They looked up the claim and said they are busy processing it. So in my mind I thought this means they are busy with the payment. On Wednesday the 14th of January 2026 I went back to their office and thr person who helped me said he send them an email and wait for their response. He daid that they made my case a high priority. i explain that I need this money urgently As I am unemployed and have nothing to eat and I am going to run out of electricity. When I got home I received an sms form Old Mutual that they have requested a tax directive frim SARS. This was done 12 working days after I submitted my claim. So I want to know why it 12 working days before they request a Tax Directive. Got no answer as to why. I have followed up untill now and must hear they will contact me and till date no one contacted me or informed me when I will receive my money and in the meantime I.am so stressed out . Yes I know my personal problems are not theirs but it is my money and it is the reason why I submit a claim to receive my RA payout earlier.
4 replies
15 months ago
Terrible service
I asked for a quote from this company on the 22nd of January 2025 to install flyscreens. Ireceived a quote on their company logo. I have paid my deposit on the same day. They were supposed to do the installation the following week then I receiced the following week a message if they have made an installion date yet. I said no so they said it would the following week. That week came and then they could not install because they are busy in Kampsbay and because of traffic it would be to late. So they made another date for that Monday. On that day I received another message that the client from Campsbay is shouting and screaming at her and they going back to the client so they will install Tuesday. Tuesday came with another excuse that the client sais she want them to go through the installation with her. My installation date got postponed again to the Friday. On that day she said her mother asked her to come help with her sister that is in the hospital. She is busy packing and as soon as she is done they are driving to Pretoria. She also offered my deposit back and I said no dont pay it back as it is unessary bank fees because then I have to pay it again when they come to install. She said the will do it once they back. That Monday they was on their way back and will install the Tuesday. Tuesday when I send her a message if they going to do the installation she said that it was a long road and overslept. It will be installed the next day. The next day she message me and asked if her husband is at my home to do the installation as she cant get hold of him. I told her that he never came. Later that day she said he had car trouble for hours. Then another date has been set when she fell ill and end up in the hospital. On the 1st of March I received a message from her if I want thrm to install Sunday the 2nd or Monday the 3rd of March. So I said no Sunday if fine. Sunday morning I send a message to ask what time they going to install as I have a lot of thinga to do. She rep**** that they waiting for the guy that helps her husband with installtiin and will let me know when he has arrived. I have waited the whole Sunday. They never came and she did not sent a message. Monday the 3rd of March I send her a message that I think she must pay my deposit back as I have waited long enough and I give her 24 hours to do so. She ignored my messages . On the 5th of March she said that she will pay my deposit that evening. I AM STILL WAITING FOR MY DEPOSIT. THIS IS NOW 2 MONTHS SINCE I PAID MY DEPOSIT. Everything I said here is the truth and I am not bad mouthing them. I have proof of all the correspondence. I would like to know how many people has experience the same problem with this company?
0 replies
65 months ago
Best service ever
I send a request to oneplan on a Sunday to contact me in regards with pet insurance. I thought they were going to contact me on the Monday. Krystal Munsani contact me and explain in detail how it works. Best sevice. Thank you Krystsl appreciate that you took the time to contact me on a Sunday.
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)