Waterfall Crest Estate Midrand
Unclaimed Business
|2.8|6 Reviews (last 12 months)|This business does not respond to reviews
Waterfall Crest Estate Midrand
Unclaimed Business
|2.8
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.8|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
NAMOE B
1 reviews | Active since Mar 2026
25 Mar 2026, 15:04
Worst experience ever
I am writing to express my deep dissatisfaction with the service I have received. For over a year, I have been attempting to resolve the same issue, but no meaningful progress. This prolonged delay is unacceptable and has caused me significant frustration. Avalon, the account manager, is not helpful at all. It's either she's away or never returns to emails or calls
Helpful (0)
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NAMOE B
1 reviews | Active since Mar 2026
25 Mar 2026, 15:04
Worst experience ever
I am writing to express my deep dissatisfaction with the service I have received. For over a year, I have been attempting to resolve the same issue, but no meaningful progress. This prolonged delay is unacceptable and has caused me significant frustration. Avalon, the account manager, is not helpful at all. It's either she's away or never returns to emails or calls
0
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nomfundo T
1 reviews | Active since Apr 2019
28 Jan 2026, 08:32
SECURITY ASSUALT
On THE 3 DEC, around 9:00 PM, COMING BACK FROM A YEAR END, I was unable to enter the complex due to a facial recognition failure. When I asked the security guard for assistance, he was hostile, refused to help despite my offering my access code, and threatened me, including saying he would hit me and that he knew where I live. I reported this serious safety concern to the body corporate, but received no response, which is extremely concerning. They are all rude from Avalon herself.. disgusting complex bombards you with lease renewal
Helpful (0)
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nomfundo T
1 reviews | Active since Apr 2019
28 Jan 2026, 08:32
SECURITY ASSUALT
On THE 3 DEC, around 9:00 PM, COMING BACK FROM A YEAR END, I was unable to enter the complex due to a facial recognition failure. When I asked the security guard for assistance, he was hostile, refused to help despite my offering my access code, and threatened me, including saying he would hit me and that he knew where I live. I reported this serious safety concern to the body corporate, but received no response, which is extremely concerning. They are all rude from Avalon herself.. disgusting complex bombards you with lease renewal
0
Replies (0)TL
Tshegofatso L
1 reviews | Active since May 2025
20 Oct 2025, 11:32
Skew Maintenance Model and Poor Tenant Experience
I am extremely disappointed with the way my maintenance issue has been handled. I moved into the property three months ago, and now I’m being charged for repairing sliding door wheels that clearly did not get damaged during my stay. There’s no way those wheels could wear out in such a short time, and they aren’t visible during a standard inspection, so it’s unfair to assume they were in perfect condition when I moved in. If they were replaced before, then the quality of the work or materials used is questionable. It feels like the maintenance model used here expects tenants to cover pre-existing issues out of their own pockets, just to save on costs. Every month, there’s a new hidden expense or an unexpected charge I need to fix and budget for, as this involves external service providers coming and repair on my account. Overall, I’m not happy with my experience at this property and would not recommend it to anyone looking for a fair and transparent rental.
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Tshegofatso L
1 reviews | Active since May 2025
20 Oct 2025, 11:32
Skew Maintenance Model and Poor Tenant Experience
I am extremely disappointed with the way my maintenance issue has been handled. I moved into the property three months ago, and now I’m being charged for repairing sliding door wheels that clearly did not get damaged during my stay. There’s no way those wheels could wear out in such a short time, and they aren’t visible during a standard inspection, so it’s unfair to assume they were in perfect condition when I moved in. If they were replaced before, then the quality of the work or materials used is questionable. It feels like the maintenance model used here expects tenants to cover pre-existing issues out of their own pockets, just to save on costs. Every month, there’s a new hidden expense or an unexpected charge I need to fix and budget for, as this involves external service providers coming and repair on my account. Overall, I’m not happy with my experience at this property and would not recommend it to anyone looking for a fair and transparent rental.
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Replies (0)MM
Moleboheng M
1 reviews | Active since Oct 2025
13 Oct 2025, 12:05
Waterfall Crest Review
Jaco, the caretaker at Waterfall Crest, is a true asset to the community. His exceptional maintenance skills and attention to detail are impressive. I had a great experience with him when I moved out, as he was extremely helpful in ensuring I received my full deposit. His professionalism and friendly demeanor made the process smooth and stress-free. I'd highly recommend Jaco and the team at Waterfall Crest to anyone looking for a well-managed and supportive living environment
Helpful (0)
|Replies (0)MM
Moleboheng M
1 reviews | Active since Oct 2025
13 Oct 2025, 12:05
Waterfall Crest Review
Jaco, the caretaker at Waterfall Crest, is a true asset to the community. His exceptional maintenance skills and attention to detail are impressive. I had a great experience with him when I moved out, as he was extremely helpful in ensuring I received my full deposit. His professionalism and friendly demeanor made the process smooth and stress-free. I'd highly recommend Jaco and the team at Waterfall Crest to anyone looking for a well-managed and supportive living environment
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Replies (0)RK
BK
Bongi K
1 reviews | Active since Sept 2025
1 Sept 2025, 11:29
Excellent service from the caretaker Jaco
I would like to commend Jaco, the caretaker at Waterfall Crest in Midrand, for his outstanding service. He is truly passionate about his work and it shows in everything he does for the complex and tenants. Jaco is attentive, proactive and always goes the extra mile to ensure the complex is well maintained and that residents are happy. His professionalism and dedication make a real difference in the day-to-day running of the complex. We are blessed to have someone so reliable and committed to looking after our complex. I really appreciate his quick responses.
Helpful (0)
|Replies (0)BK
Bongi K
1 reviews | Active since Sept 2025
1 Sept 2025, 11:29
Excellent service from the caretaker Jaco
I would like to commend Jaco, the caretaker at Waterfall Crest in Midrand, for his outstanding service. He is truly passionate about his work and it shows in everything he does for the complex and tenants. Jaco is attentive, proactive and always goes the extra mile to ensure the complex is well maintained and that residents are happy. His professionalism and dedication make a real difference in the day-to-day running of the complex. We are blessed to have someone so reliable and committed to looking after our complex. I really appreciate his quick responses.
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Replies (0)