Disclosure Agreement

Honestly just disappointed with their non disclosure policy. I purchased two vouchers last year and I was told I could use them anytime, nothing on the email trail or vouchers stated that they are only valid for three months. I paid R1200 for a couples package and not only is the store refusing to refund but they are also refusing to replace the vouches. I feel this is unfair treatment towards me because Treating Customers Fairly law states that they have to disclose all information pertaining to the product/service provided. I don’t feel I’m in the wrong because I have spoke to them calmly, provided all the facts and the email trail between me and the agent that and that still wasn’t considered. I would understand if I was the one who ignored the information provided to me then it’s my loss… but in this instance I feel this is unfair treatment, not sure why.