Volkswagen Financial Services
1.2|137 reviews
KR
Khomotso R
1 reviews | Active since Member
07 Jan 2026, 07:51
Disappointed in poor communication from Volkswagen finance
I'm still waiting for a proper response for the email i sent on 31 December 2025. Please assist with a summary of the total amount paid for the vehicle loan, in addition, please indicate how much I have paid towards the interest for the vehicle loan.
All I received was a statement NOT a response to my question. I sent a follow up email without any response.
Helpful (0)
Replies (1)0
Replies (1)Volkswagen Financial Services's replyOfficial
07 Jan 2026, 08:13Dear Khomotso Ramajela
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Best regards,
Volkswagen Financial Services's reply07 Jan 2026, 08:13
Official
Dear Khomotso Ramajela
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Best regards,