Formal Complaint Regarding Outstanding Vehicle Licence Disc and Poor Service

I am extremely dissatisfied with the service I have received from NTT Volkswagen Centurion following the purchase of my VW Polo TSI in November 2025.

At the time of purchase, I was promised that I would receive a vehicle licence disc corresponding with the month in which the vehicle was purchased. However, six months later, I am still without the correct licence disc. When I followed up on the matter, I was informed that the salesperson who assisted me, Willington, had resigned and that the dealership could not locate my licence disc.

I escalated the issue to the Sales Manager, Godfrey Sathekge, but unfortunately no meaningful assistance or resolution has been provided. Despite repeated follow-ups, I continue to be inconvenienced and frustrated by the dealership’s lack of accountability and poor customer service.

As matters currently stand, I am driving with an expired licence disc, while the vehicle still reflects as valid on the NATIS system. This situation is unacceptable and places me at risk unnecessarily due to the dealership’s negligence.

What is most disappointing is the unprofessional manner in which this matter has been handled. Instead of receiving assistance, I have been sent from pillar to post, with little communication or urgency shown toward resolving the issue. Customers should not have to continuously spend their own time and money following up on matters that should have been handled correctly from the beginning.

Based on my experience, I cannot recommend this dealership to prospective buyers due to the poor after-sales service and lack of professionalism displayed.