Poor service from the entire team, unprofessional no one knows how to treat customers

I made a payment last month on the 7th I made another payment yesterday on the 6th of May yet today I wake up to the service disconnected I've been sending proof of payments since morning no one comes back to me from Support to Princess Ngwenya, Previledge Moyo, Mckayla Piterse, Aman integer was even ccd to recive POP yesterday when I made the payment