Verimark
1.5|1,016 reviews
SW
Saliyan W
1 reviews | Active since Member
05 May 2026, 14:51
Quality and staff at Verimark are pathetic
I am soo disappointed in these floorwiz mop and bucket set. I bought mine last year from Makro Springfield took it to them early this year a ***** fell off which would to me means it’s defective as that should not have been loose anyways I had a problem there I had to threaten to take it to social media for them to finally take it and send it for repairs. I got it back after a few weeks all well and good tested it then I kept as I had another mop because this one was in repairs so when I eventually decided to use it and the one part is broken I never even give it to them like that. I was soo fed up I knew if I take it back they going to accuse me so I put glue and a cable tie to use it. The bucket is soo flimsy when u fill it with water it tilts to one side. These mops are not cheap items we work hard for our money to buy things that make cleaning easy for us. I have been using floorwiz for years from the time my mum was alive and the quality is pathetic and very disappointing so is the Verimark staff at Makro Springfield park. I am in customer service for the biggest retail company in the world and that is not the way you speak or handle a customer.
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Replies (1)Verimark's replyOfficial
07 May 2026, 09:03Good day, Saliyan,Thank you for taking the time to share your feedback with us.We sincerely apologise for the experience you had at Makro Springfield Park and the manner in which you were assisted. This is not the standard of service we expect from our teams, and we will investigate and address this internally.Regarding the Floorwiz Mop and Bucket Set, we understand your frustration. Please note that after assessment, the issue described appears to be due to accidental impact damage and not a manufacturing defect. Certain parts of the unit are considered consumable or replaceable and can be purchased separately, while the main unit remains under guarantee terms.To assist you further, you may either:
• Book the unit in at any Verimark Emporium store in the Durban area with your proof of purchase for assessment, or request assistance from Makro Springfield Park to send it to our Durban service centre at a convenient time; or
• Alternatively, you may purchase the replacement bucket separately from our stores, where our team will gladly assist you Store locator: Verimark store locatorWe value your continued support and remain available should you require further assistance.Kind regards,
The Verimark Team
• Book the unit in at any Verimark Emporium store in the Durban area with your proof of purchase for assessment, or request assistance from Makro Springfield Park to send it to our Durban service centre at a convenient time; or
• Alternatively, you may purchase the replacement bucket separately from our stores, where our team will gladly assist you Store locator: Verimark store locatorWe value your continued support and remain available should you require further assistance.Kind regards,
The Verimark Team
Best regards,
Verimark's reply07 May 2026, 09:03
Official
Good day, Saliyan,Thank you for taking the time to share your feedback with us.We sincerely apologise for the experience you had at Makro Springfield Park and the manner in which you were assisted. This is not the standard of service we expect from our teams, and we will investigate and address this internally.Regarding the Floorwiz Mop and Bucket Set, we understand your frustration. Please note that after assessment, the issue described appears to be due to accidental impact damage and not a manufacturing defect. Certain parts of the unit are considered consumable or replaceable and can be purchased separately, while the main unit remains under guarantee terms.To assist you further, you may either:
• Book the unit in at any Verimark Emporium store in the Durban area with your proof of purchase for assessment, or request assistance from Makro Springfield Park to send it to our Durban service centre at a convenient time; or
• Alternatively, you may purchase the replacement bucket separately from our stores, where our team will gladly assist you Store locator: Verimark store locatorWe value your continued support and remain available should you require further assistance.Kind regards,
The Verimark Team
• Book the unit in at any Verimark Emporium store in the Durban area with your proof of purchase for assessment, or request assistance from Makro Springfield Park to send it to our Durban service centre at a convenient time; or
• Alternatively, you may purchase the replacement bucket separately from our stores, where our team will gladly assist you Store locator: Verimark store locatorWe value your continued support and remain available should you require further assistance.Kind regards,
The Verimark Team
Best regards,