Saliyan W

Quality and staff at Verimark are pathetic

I am soo disappointed in these floorwiz mop and bucket set. I bought mine last year from Makro Springfield took it to them early this year a ***** fell off which would to me means it’s defective as that should not have been loose anyways I had a problem there I had to threaten to take it to social media for them to finally take it and send it for repairs. I got it back after a few weeks all well and good tested it then I kept as I had another mop because this one was in repairs so when I eventually decided to use it and the one part is broken I never even give it to them like that. I was soo fed up I knew if I take it back they going to accuse me so I put glue and a cable tie to use it. The bucket is soo flimsy when u fill it with water it tilts to one side. These mops are not cheap items we work hard for our money to buy things that make cleaning easy for us. I have been using floorwiz for years from the time my mum was alive and the quality is pathetic and very disappointing so is the Verimark staff at Makro Springfield park. I am in customer service for the biggest retail company in the world and that is not the way you speak or handle a customer.