*********** and pathetic service

Most pathetic and *********** company with no sense of solving problems. I paid up an account with them on the already on the 8th of March 2026. I contacted them on the 23rd of March 2026 to enquire why my account still was not updated and also requesting a account paid up letter. I spoke to Khona Nkose which requested that I forward the proof of the last payment towards her as she claim they never received the proof of February or March 2026. Both the proof of payment was forwarded which she in return acknowledge receipt of. She promised to call me back on the 26th of March and also in the meantime arrange the paid up letter on my account 40544583. Today I had to call VVM once again trying to solve this matter, and the call agent this inform me that I still own money and I have to provide the proof of payment to her. I explained to her that the POP were sent twice to Khona and that I will not take time to sent all the proof again, and that I want this matter resolved. I was just inform that I have to pay the outstanding amount on my dashboard. Clearly, VVM employees *********** people which are like generic robots passing the same messages to clients.