Universal Kitchens
4.6|171 reviews
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Marc M
1 reviews | Active since Member
25 May 2026, 07:48
Good product, but stronger coordination was needed
Universal Kitchens supp**** a good-quality product, and the final kitchen is satisfactory, but the renovation process would have benefited from stronger coordination and clearer upfront responsibility boundaries.
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Replies (1)Universal Kitchens's replyOfficial
29 May 2026, 07:50Hi Marc, thank you for your constructive feedback — we truly appreciate it. We're glad the quality of your kitchen stood out and that you're happy with the final result. We take great pride in our materials and craftsmanship, so that means a lot to us. Without making excuses for any deficiencies in our teams, be that within our communication, co-ordination or general project management, the complexity of putting the final product together in reality after the mostly focussed design process, is always a challenge for any manufacturing concern. We are really focussed to improve all these interfaces through automation and systemisation of our project management, and feedback such as yours really help in understanding our clients' needs and frustrations to ensure we also address those critically important aspects of our business. Thank you for helping us grow and improve, Marc — we wish you all the best in your newly completed space! Please do contact us for any adjustments that may be required as the hardware and joinery settle in, or if any deviations become evident over time. We will be happy to address, to ensure you get 100% satisfaction in the final product.
Best regards,
Universal Kitchens's reply29 May 2026, 07:50
Official
Hi Marc, thank you for your constructive feedback — we truly appreciate it. We're glad the quality of your kitchen stood out and that you're happy with the final result. We take great pride in our materials and craftsmanship, so that means a lot to us. Without making excuses for any deficiencies in our teams, be that within our communication, co-ordination or general project management, the complexity of putting the final product together in reality after the mostly focussed design process, is always a challenge for any manufacturing concern. We are really focussed to improve all these interfaces through automation and systemisation of our project management, and feedback such as yours really help in understanding our clients' needs and frustrations to ensure we also address those critically important aspects of our business. Thank you for helping us grow and improve, Marc — we wish you all the best in your newly completed space! Please do contact us for any adjustments that may be required as the hardware and joinery settle in, or if any deviations become evident over time. We will be happy to address, to ensure you get 100% satisfaction in the final product.
Best regards,