Angry bored and in disbelief customer

I bought a 3 plate stove on take a lot on the 5th of may 2026 and today is the 24th and for the 1st time since buying the stove i wanted to bake something for my family only to find out that the oven is not working. Take a lot is not talking any responsibility. They state that the manufacturer must be contacted. Univa is not responding. Please help getting incontact with someone who can help me or refund me.