Unacceptable Delay and Poor Communication on Refund – Over 1 Month Waiting

I am extremely dissatisfied with the way UNISA is handling my refund.

I submitted my completed refund form on 4 March, with the understanding that refunds are processed within 15 days. As of 7 April, more than a month later, my refund has still not been processed.

I have called over five times to follow up, and each time I receive a different explanation. I have repeatedly been told that my query would be escalated, but this has clearly not happened. Instead, I am left chasing answers with no progress.

To make matters worse, I was recently told that the 15-day processing period only begins once the finance department responds — which they have not done. This effectively means there is no real timeline, making the stated 15-day policy misleading.

Last week, I was told that the 15 days had already lapsed and that I should expect payment soon. This has not happened.

This experience shows a serious lack of accountability, poor internal communication, and disregard for students who rely on these funds. It is unacceptable for an institution of this size to operate this way,especially when dealing with student finances.

I expect urgent action and clear communication regarding my refund.