OVERCHARGE!!!!

Good day Uber,

Please note that this matter is far from resolved, and I am extremely dissatisfied with the way my complaint has been handled.

I would like a clear explanation as to how a trip of only 2.6 kilometres could amount to R270.00, especially when my original quoted fare was R31.00. There is absolutely no reasonable justification for such an excessive charge, even considering fuel price increases or standard fare adjustments.

It is completely unacceptable that your driver appears to have overcharged me, yet Uber has chosen to close my complaint without conducting what seems to be a proper investigation into this matter. This gives the impression that Uber is willing to ignore serious customer complaints involving potential ***** or misconduct by its drivers.

Please also find attached evidence of a previous trip I took to the exact same destination, for which I was charged only R33.00. This further proves that the amount charged on this occasion is excessive, unreasonable, and raises serious concerns regarding the conduct of your driver in this instance.

This is one of the worst customer service experiences I have ever encountered. I am requesting that this matter be urgently reviewed again, that a proper investigation be conducted, and that I be refunded for the excess amount charged above my original fare.

To be clear: my trip was quoted at R31.00, yet I was charged R270.00, despite evidence showing that the same trip previously cost me R33.00. I expect an immediate explanation and a full refund for the difference.

Failure to properly resolve this issue will leave me with no choice but to escalate this complaint further.