TymeBank ***** dispute

I’ve noticed unauthorised transactions in my TymeBank account and reported them, but TymeBank never gave me feedback—no acceptance, no decline, no investigation update, not even an email asking for more details. I never got a card for that account; withdrawals normally require my biometrics and facial authentication, so how did someone move money without the card or my approval? I had to call them myself to ask what happened, and it felt like they didn’t care. I keep telling them to investigate how their system was breached—I want to understand how my details and app access were compromised, and I believe I’m owed a refund since the withdrawal wasn’t authorised. It looks like neglect, and I’m not alone; I’ve seen other customers treated the same way.