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TrulyGood Food

Claimed Business
RETAIL|4.83
168 Reviews (last 12 months)
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Rated in:
RetailGrocery & Food

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, TrulyGood Food receives overwhelmingly positive feedback, particularly around Customer Service & Support (4.0). Customers consistently praise individual staff members for being friendly, patient, and knowledgeable. Product quality and food freshness are highlighted positively, though limited review volume in several themes prevents a complete picture of the customer experience.

Top Strengths:

  • •Customer Service & Support: Customers consistently praise named staff for warmth, patience, and clear explanations. Service interactions are described as friendly, professional, and efficient, with multiple reviewers celebrating individual employees by name.
Service Quality Ratings
Customer Service
4.0
Industry: 2.0Best: 4.9 (Progenix)
Delivery & Logistics
N/A
Industry: 1.8Best: 4.7 (Mopani)
Product Quality
N/A
Industry: 2.0Best: 4.8 (Progenix)
Returns & Refunds
N/A
Industry: 1.3Best: 4.5 (JJ Plates & Signs CC)
Billing & Accounts
N/A
Industry: 1.6Best: 4.5 (Canvas and More)
Overall AI Score
N/A
Industry: 1.8Best: 4.7 (JJ Plates & Signs CC)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
6.9Trustindex Rating
0 NPSRecommended: Unlikely
Review Distribution
4.83|168 Reviews

Apr '25 - Mar '26

5(94.1%)
4(5.1%)
3(0.9%)
2(0%)
1(0%)

Recent reviews (168)

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Popular mentions

P
Pinkie

1 reviews | Active since Jan 2020

18 Mar 2026, 07:14

For the first time I...

For the first time I do the application, you lit

0
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L
Lihlohonolo

1 reviews | Active since Jan 2020

16 Mar 2026, 10:36

I'm proud of you guy...

I'm proud of you guys and my car its safe on your hands tnx so much

0
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M
Morwasetla

1 reviews | Active since Jan 2020

16 Mar 2026, 10:25

Good awesome service...

Good awesome service from Budget insurance thank so much....... Thank you

0
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R
Robert

1 reviews | Active since Jan 2020

9 Mar 2026, 07:43

the service is very ...

the service is very good and also good communication and i was free to ask any questions yah and happy to work with you again

0
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T
Tshepo

1 reviews | Active since Jan 2020

26 Feb 2026, 14:13

I'm pleased to get a...

I'm pleased to get a lower quote for my bakkie

0
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D
Duncan

1 reviews | Active since Jan 2020

21 Feb 2026, 16:26

Emphatic, consistent and ensuring best experience

Emphatic, consistent and ensuring best experience. Always on time to help.

0
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V
Vuyo

1 reviews | Active since Jan 2020

19 Feb 2026, 11:27

So u don't give me t...

So u don't give me this documentation because I already rating nj

0
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K
Kabelo

1 reviews | Active since Jan 2020

18 Feb 2026, 12:44

I had good experienc...

I had good experience with santam consultants by the name of Ukho today

0
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