Transunion Credit Bureau
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RR
Reco R
1 reviews | Active since Member
22 May 2026, 07:13
TransUnion contravention of the law
I lodged a dispute with TransUnion regarding an incorrect default listing. They issued me a formal outcome letter confirming that the dispute was resolved and the default would be removed from my profile.
Despite this, the default remains. When I followed up, TransUnion admitted no investigation had been done and insist I re‑log a new dispute effectively sweeping the original, valid dispute under the rug.
This is unacceptable. Once a dispute is confirmed as valid and an outcome letter is issued, TransUnion has a duty to honor it. Forcing consumers to restart the process undermines trust and violates the spirit of the National Credit Act, which places the burden of proof on the bureau, not the consumer.
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Replies (2)Transunion Credit Bureau's replyOfficial
22 May 2026, 08:59Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Best regards,
Transunion Credit Bureau's reply22 May 2026, 08:59
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Best regards,
RR
Reco R's updateReviewer Update
27 May 2026, 12:14An update on this. A team leader named Lee-Anne called on the issue. She made it a point to ensure I do not cut her off when she speaks but would not allow me to string 2 sentences together before she interjects. She then said she needs to speak to the Legal team and would reach out by end of the day (Friday). 3 business days later she has not reached out and is somehow all the team leaders are in meetings every time I call for the past 3 days
RR
Reco R's update27 May 2026, 12:14
Reviewer Update
An update on this. A team leader named Lee-Anne called on the issue. She made it a point to ensure I do not cut her off when she speaks but would not allow me to string 2 sentences together before she interjects. She then said she needs to speak to the Legal team and would reach out by end of the day (Friday). 3 business days later she has not reached out and is somehow all the team leaders are in meetings every time I call for the past 3 days