Traficc
Claimed Business
|3.3|21 Reviews (last 12 months)|This business does not respond to reviews
Traficc
Claimed Business
|3.3
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Traficc receives sharply divided feedback shaped by the claims experience. Satisfied clients consistently mention specific consultants such as Heidi, Sharlen, Ronelle and Cindy, praising professional handling of warranty, retrenchment and shortfall claims with clear communication and efficient turnaround. Frustrated customers, however, describe a recurring theme of slow claim resolution, reactive communication, perceived unfair claim rejections, and disputes around pro rata cancellation charges on maintenance and tyre and rim plans. Outcomes appear heavily dependent on which consultant is assigned to the claim.
Performance(last 12 months):
Trustindex Rating
3.8TrustIndex
3.8
Review Distribution
3.3|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 09:42
Guardrisk
I want to formally thank Sharlen and Heidi for the exceptional way they handled my shortfall claim after my Polo was written off. From the start, both Sharlen and Heidi were professional, responsive, and clear in their communication. They kept me updated throughout the process and explained each step without making me feel rushed or confused. When I had questions about the payment to VWFS, they responded promptly and made sure I understood that the shortfall payment had been processed successfully on 7 May 2026. In an industry where claims can often feel impersonal and slow, Sharlen and Heidi made this experience smooth and reassuring. Their attention to detail and genuine willingness to help turned a stressful situation into one I could manage with confidence.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 09:42
Guardrisk
I want to formally thank Sharlen and Heidi for the exceptional way they handled my shortfall claim after my Polo was written off. From the start, both Sharlen and Heidi were professional, responsive, and clear in their communication. They kept me updated throughout the process and explained each step without making me feel rushed or confused. When I had questions about the payment to VWFS, they responded promptly and made sure I understood that the shortfall payment had been processed successfully on 7 May 2026. In an industry where claims can often feel impersonal and slow, Sharlen and Heidi made this experience smooth and reassuring. Their attention to detail and genuine willingness to help turned a stressful situation into one I could manage with confidence.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:19
Bad Customer Service
I am writing to formally raise a complaint regarding the poor service and lack of communication I have experienced from your consultants. On 25 April 2026, my vehicle suffered a breakdown when the fan belt snapped. The vehicle began running poorly, and smoke was emitted from the bonnet. I documented the incident with photos and a video and arranged for the vehicle to be towed to BMW Midrand. On 27 April 2026, a BMW technician diagnosed the issue and confirmed that the AC generator had seized. A detailed repair procedure was documented. On 28 April 2026, all supporting documentation—including the quotation, repair procedure, images, and video—was submitted to Traficc. An assessor was subsequently appointed and conducted an assessment at BMW Midrand on the morning of 29 April 2026. Since then, there has been no proactive feedback. From 30 April 2026 to today, 6 May 2026, I have had to follow up multiple times daily (3–4 calls per day). Each time, I am informed that the claim is still awaiting the assessor’s report. The consultant assigned to my claim, Dale, has repeatedly advised that the matter would be escalated; however, no progress or meaningful update has been provided. Communication has been entirely reactive, and neither I nor the workshop receive updates unless we initiate contact. This level of service is unacceptable. I expect: Immediate feedback on the status of the assessor’s report A clear timeline for resolution of my claim Confirmation of escalation to a senior manager Improved communication going forward Please treat this matter with urgency. I request a formal response within 24 hours of receipt of this email. Is this the level of service Traficc provides to its customers? Kind regards, Mahlatse Mathekga 081 439 6223
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:19
Bad Customer Service
I am writing to formally raise a complaint regarding the poor service and lack of communication I have experienced from your consultants. On 25 April 2026, my vehicle suffered a breakdown when the fan belt snapped. The vehicle began running poorly, and smoke was emitted from the bonnet. I documented the incident with photos and a video and arranged for the vehicle to be towed to BMW Midrand. On 27 April 2026, a BMW technician diagnosed the issue and confirmed that the AC generator had seized. A detailed repair procedure was documented. On 28 April 2026, all supporting documentation—including the quotation, repair procedure, images, and video—was submitted to Traficc. An assessor was subsequently appointed and conducted an assessment at BMW Midrand on the morning of 29 April 2026. Since then, there has been no proactive feedback. From 30 April 2026 to today, 6 May 2026, I have had to follow up multiple times daily (3–4 calls per day). Each time, I am informed that the claim is still awaiting the assessor’s report. The consultant assigned to my claim, Dale, has repeatedly advised that the matter would be escalated; however, no progress or meaningful update has been provided. Communication has been entirely reactive, and neither I nor the workshop receive updates unless we initiate contact. This level of service is unacceptable. I expect: Immediate feedback on the status of the assessor’s report A clear timeline for resolution of my claim Confirmation of escalation to a senior manager Improved communication going forward Please treat this matter with urgency. I request a formal response within 24 hours of receipt of this email. Is this the level of service Traficc provides to its customers? Kind regards, Mahlatse Mathekga 081 439 6223
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 04:42
Traficc a big ****mer
Traffic is a ****. I never thought I would be ****med one day, but Traffic has taken my hard-earned money. When I call to follow up on my refund, the consultants are rude, unprofessional, and hang up the phone without assisting me. They do not care to explain anything. Anyone considering Traffic for a maintenance or service plan should do so at their own risk. This company appears to be making money by taking advantage of people. DO NOT BE THE NEXT VICTIM.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 04:42
Traficc a big ****mer
Traffic is a ****. I never thought I would be ****med one day, but Traffic has taken my hard-earned money. When I call to follow up on my refund, the consultants are rude, unprofessional, and hang up the phone without assisting me. They do not care to explain anything. Anyone considering Traffic for a maintenance or service plan should do so at their own risk. This company appears to be making money by taking advantage of people. DO NOT BE THE NEXT VICTIM.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 09:40
Good day, just want to compliment Sherleen and her team at Traficc, what a pleasure to deal with such a helpful & efficient team
Good day, just want to compliment Sherleen and her team at Traficc, what a pleasure to deal with such a helpful & efficient team. Everyone I spoke to knew exactly what’s happening,friendly and helpful. Amazing customer service, rare these days, thanks & blessings to everyone. 🙏
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 09:40
Good day, just want to compliment Sherleen and her team at Traficc, what a pleasure to deal with such a helpful & efficient team
Good day, just want to compliment Sherleen and her team at Traficc, what a pleasure to deal with such a helpful & efficient team. Everyone I spoke to knew exactly what’s happening,friendly and helpful. Amazing customer service, rare these days, thanks & blessings to everyone. 🙏
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 14:24
Traficc are Insurance ****mers.
Traficc are ****mers. Beware. I purchased a car and was offered the Maintenance Plan as well as Tyre & Rim Plan. The former was insured with the amount of R56 000 and the latter R9000, both for a period of 36 months. I used the products for 4 months without any claim, yet when I cancelled both products on their basis of “pro rata”, I was charged R14 400 on the Maintenance Plan and R3000 on the Tyre and Rims, just for 4 months I did not lodge claim. This is ***** and unprofessional from Traficc, they are knowingly ****ming customers and I definitely will be elevating the matter to the National Consumer Commission as well as the Insurance Ombudsman for short term insurers. Also, I am alerting my lawyers to build a case. They have to be taken to the cleaners, I am one individual they messed around with.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 14:24
Traficc are Insurance ****mers.
Traficc are ****mers. Beware. I purchased a car and was offered the Maintenance Plan as well as Tyre & Rim Plan. The former was insured with the amount of R56 000 and the latter R9000, both for a period of 36 months. I used the products for 4 months without any claim, yet when I cancelled both products on their basis of “pro rata”, I was charged R14 400 on the Maintenance Plan and R3000 on the Tyre and Rims, just for 4 months I did not lodge claim. This is ***** and unprofessional from Traficc, they are knowingly ****ming customers and I definitely will be elevating the matter to the National Consumer Commission as well as the Insurance Ombudsman for short term insurers. Also, I am alerting my lawyers to build a case. They have to be taken to the cleaners, I am one individual they messed around with.
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 11:21
Quade is useless and rude
6 days later and warranty claim still not sorted out, they leave you stranded without a vehicle, as per Quade the claims agent i can only claim car hire once claim has been approved, 6 days without a car, I hope CMH group knows that they selling a product like this, the claims agent Quade is useless he doesnt respond to emails and is rude. past experience with this warranty the only person who actually helps is clinton phillander. I dont think the owner Nick knows that he's agents treat customers so badly and take so long to resolve claims.
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 11:21
Quade is useless and rude
6 days later and warranty claim still not sorted out, they leave you stranded without a vehicle, as per Quade the claims agent i can only claim car hire once claim has been approved, 6 days without a car, I hope CMH group knows that they selling a product like this, the claims agent Quade is useless he doesnt respond to emails and is rude. past experience with this warranty the only person who actually helps is clinton phillander. I dont think the owner Nick knows that he's agents treat customers so badly and take so long to resolve claims.
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