Totalsports
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Totalsports shows a deeply polarised customer experience. Standout staff at branches like Canal Walk, Sandton City, Clearwater and The Glen receive enthusiastic praise, while many other stores face complaints about rude attitudes, refusal of refunds, and product quality concerns. Returns and online order issues dominate negative feedback, with consumer rights disputes and faulty merchandise being recurring pain points across multiple locations.
TrustIndex
2.8
Based on recent customer reviews, Totalsports shows a polarised customer experience. While some branches deliver standout service through named staff members, the majority of reviews describe rude treatment, dismissive managers, refund refusals, and product quality failures. Issues recur across multiple stores nationally, suggesting systemic gaps in staff training, returns policy application, and consumer rights handling.
The most common complaint about Totalsports, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers repeatedly describe rude, dismissive, and unprofessional staff and managers across multiple branches. Complaints sent to head office or customer service typically receive no follow-up, and escalations loop back to the same store that caused the problem.
Totalsports has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. Hellopeter has tracked Totalsports across 1,462 total reviews. How is the TrustIndex calculated? →
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