Unprofessional service from Tiles of Italy

In October 2017 I bought tiles at Tiles of Italy in Centurion based on the measurements provided by my tiling guy. Further on I had to reorder a couple of boxes extra to finish tiling my house, I ordered the tiles telephonically as I was travelling and could not be at the shop in person.

When the tiling was completed, I noticed that the shade of colour was different. I raised the issue with the store in the same communication where I was trying to establish the process to return and receive a refund for the boxes of tiles that were unused. The response I received was condoscending in my view. The manager, Alastair Faulds responded that if I purchased the tiles at a different times it is possible that the shades will vary, even if the product description was the same - so even though I sent them the exact product description and code, changes of me getting the same shade was slim and that I had to request the same shade when I made the order telephonically. The sales person did not mention anything about different shades, I suppose the store thinks that their customers are okay with different shades of colours!

On the 8th of December I arranged for the boxes of tiles to be returned and delivered at the store and due to load shedding they could not give a refund. I was asked to send my banking details which i did promptly on the same day.

On the 14th of December, I sent an e-mail to follow-up on payment of the refund, and Alastair responded that he was not in the day before and would check with the admin lady on the progress of the refund.

On the 18th of December, I followed-up again and sent Alastair an e-mail to check on the progress of the refund, his response was that instead of Tiles of Centurion doing an EFT he thinks it may be easier and quicker to refund into my card. I responded and indicated that i was in Limpopo therefore unable to make it to the store in person. I never heard back from Alastair!

On the 20th of December, I sent another e-mail to an e-mail address: ********** obtained from the Tiles of Italy website with the hope that I will get my refund back. I received confirmation that my e-mail was read on the 21st of December by Sam. To-date I have note heard back from Sam or Alastair or anyone from Tiles of Italy.