Active since Sep 2016
6
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6 reviews20 months ago
Tax certificate
I am having such a bad experience with Alexander Forbes. I first contacted the company on the 9th of October to request a tax certificate following receiving a directive from SARS. The mail was sent to a team leader, Happy Shabangu. A follow-up email was sent again on the 15th of October, and another follow-up was sent on the 17th of October. On Friday, 18 October, I called the Alexander Forbes line and was on hold for over an hour. I reached out to X, and all the messages I had written were deleted by whoever is managing the X account for Alexander Forbes. Even today, I still need help from Alexander Forbes, no one has responded or provided the certificate I have requested.
1 reply
28 months ago
Satisfied customer
I have been assisted by bond specialist Sandy Fahrenfort to facilitate my bond application for an investment property I am buying, she has been efficient and managed to negotiate a better interest rate than the one the bank had approved and offered before. Thank you to the whole Igrow team for making this property investment journey manageable.
0 replies
43 months ago
Santam very unpleasant claims experience
I would like to share my experience during the claim process for household contents damaged due to moving houses. I am insured by AON underwritten by Santam and this is my very colorful experience claiming for a headboard and a dining room table. A claim that would probably cost less than R50 000 to settle. Worse of all most of my insurance cover on buildings, vehicle, liability is with AON and I suspect underwritten by Santam who has gone out of their way to avoid settling the claim. - On the 26th of September I contacted Refiloe Baloyi from AON to update details on my personal insurance due to changing addresses, I indicated to Refiloe that I would like to claim for damaged household contents, and she referred me to Lettie Ndaba from Santam. - On the 27th of September Lettie sent an email to me to guide how and what should be submitted for the claim and this information was submitted to Lettie on 28 September. The claim submitted was for both the headboard and dining room table - Following that I had another email conversation with Lettie to provide the images of the headboard which were sent through to her on October 4th. These were not sent through with the initial submission because I had given away the headboard as it was in no state for me to use due to damage. I had to incur costs to collect the headboard and buy it back from the gentleman I had given to as at this point Lettie indicated that Santam would want to physically inspect the headboard. Subsequently she confirmed that the System Restoration specialist will be in contact to set up time to come and assess the headboard at my house. This assessment was conducted on the 11th of October and this was communicated to Lettie. - On the 18th of October I sent communication to Lettie to complain about the lack of feedback and the time it was taking to get a decision on the claim. In response to my e-mail, Lettie confirmed that the report from the assessment specialist confirmed that the headboard is not economically feasible for restoration and that she had escalated the claim to the claims review committee to review the issue of the pedestals, as they displayed signs of wear and tear and not damage. Mind you, I did not claim that the pedestals were damaged due to the move. - On 27th October, I sent an email to follow up on the outcome of the claims committee, in response to my follow-up email, I was asked whether I had taken insurance with the removal company and if there was an inspection list noting the condition of property before it was transported. I indicated that Gauteng Movers did not have a process for an inspection and a list, I shared with Lettie the inventory of the contents that were quoted and removed. I also shared the terms and conditions containing a section on insurance stating that the removal company covers up to R80 000, therefore confirming that I did not take up any insurance with the removal company. - On November 4, I received a confirmation of settlement for the headboard and that the pedestals had normal wear and tear therefore will not be settled. In response, I requested confirmation of the decision regarding the dining room table. I needed this confirmation because I had already commenced a legal process against the removal company that confiscated my property without approval. - On November 4, I received confirmation for a settlement of the headboard but not the pedestals. It was my understanding that if the headboard was going to be replaced since pedestals are part of a set, they will be replaced as well. But this was not the case. In response, I requested Lettie to send formal confirmation regarding the decision on the claim against the dining room table to allow proceedings with the legal component. I contacted Lettie on this day and spoke to her colleague who indicated that they would get her to contact me. - On 8 November I received a confirmation from Lettie that she did not submit the damages dining room table claim which I found strange because the initial claim was complete including the headboard and dining room table. On the same day Lettie contacted me for what became a heated conversation, where she accused me that the removal company said they did not load the dining room table. The fact that she was sitting with two removal company contracts one for the move from our previous home to storage where the table was damaged and the second one from storage to our new house where the table was never loaded because it was not part in the inventory. She requested that I send her the inventory and I indicated that I sent her the inventory and she insisted that I never did. I went back to my emails that were sent to her and forwarded the very e-mail which was sent to her on the 27th of October. I sent this a couple of times to make sure she had received it. I realised that she was not a detailed person and she missed important information which I sent to her. If she was detail oriented she would have noticed that there were two removal companies and also studied the terms and conditions instead of coming back to ask for what was already in her possession. - On the 19th of November, Lettie sent me an e-mail to confirm that Santam will settle my dining room table with a table from Decofurn. I am unhappy with the fact that Santam sees it fit to choose the cheapest option over a quality option that I prefer for my house. What is clear to me is that the process I have gone through for my insurer to understand my demographics and characteristics is flawed or is only used to set premiums not to make informed decisions. I happen to have bought pedestals from Decofurn for a family member and the quality is not what I would buy for my own house. This experience has left me questioning whether Aon and Santam as my insurer and underwriter respectively understand the type of clients they service and most importantly if they would be able to assist me in a case of an even bigger claim if they look for all the reasons not to settle my claim. This experience has been traumatic to say the least and I do not believe that both these companies have my interest at heart of their business as they claim. I will be definitely looking for an insurer that will value my business.
1 reply
45 months ago
The worst removal service from Gauteng Movers
you moved my furniture on 26th August to a storage facility and my dining room table was shattered and unexplainable how this could have happened as you can see in the images attached. On the same day of the move this was reported through WhatsApp, that message has not been responded to. I sent an e-mail to follow-up attaching the same images and weeks later I followed up by a phone call seeing the lady Jenna was not responding to my e-mails. When I got in touch with her she indicated that her boss was in Cape Town and would need to review and provide a decision. She asked that I send details of the similar table which I did, and mind you I needed the table to be replaced in time for the move which was last week Saturday, 17 September and I have not heard back from Gauteng Movers. Until Gauteng Movers get back in touch with me to remediate this, I will continue to spread the word about their service. Don't trust them with your valuables, they don't care about them just want to move and dump your valuables and are not responsive at all. I am yet to receive an email response regarding this unfortunate incident.
0 replies
90 months ago
Unprofessional service from Tiles of Italy
In October 2017 I bought tiles at Tiles of Italy in Centurion based on the measurements provided by my tiling guy. Further on I had to reorder a couple of boxes extra to finish tiling my house, I ordered the tiles telephonically as I was travelling and could not be at the shop in person. When the tiling was completed, I noticed that the shade of colour was different. I raised the issue with the store in the same communication where I was trying to establish the process to return and receive a refund for the boxes of tiles that were unused. The response I received was condoscending in my view. The manager, Alastair Faulds responded that if I purchased the tiles at a different times it is possible that the shades will vary, even if the product description was the same - so even though I sent them the exact product description and code, changes of me getting the same shade was slim and that I had to request the same shade when I made the order telephonically. The sales person did not mention anything about different shades, I suppose the store thinks that their customers are okay with different shades of colours! On the 8th of December I arranged for the boxes of tiles to be returned and delivered at the store and due to load shedding they could not give a refund. I was asked to send my banking details which i did promptly on the same day. On the 14th of December, I sent an e-mail to follow-up on payment of the refund, and Alastair responded that he was not in the day before and would check with the admin lady on the progress of the refund. On the 18th of December, I followed-up again and sent Alastair an e-mail to check on the progress of the refund, his response was that instead of Tiles of Centurion doing an EFT he thinks it may be easier and quicker to refund into my card. I responded and indicated that i was in Limpopo therefore unable to make it to the store in person. I never heard back from Alastair! On the 20th of December, I sent another e-mail to an e-mail address: ********** obtained from the Tiles of Italy website with the hope that I will get my refund back. I received confirmation that my e-mail was read on the 21st of December by Sam. To-date I have note heard back from Sam or Alastair or anyone from Tiles of Italy.
0 replies
118 months ago
Appalling service from VODACOM
<p>On Sat 10 Sep I went to the Vodacom shop in Centurion mall to get an upgrade done for my son - for a number he uses ********** . Due to the type of phone he chose, we were advised that we need a new nano sim card, which was provided. On Sunday the sim was not working and i made contact with the customer service centre to report this. The person helping me informed me that the sim card number that i provided to her was not in line with the one she has listed in the system. After a long period of time on the line with her, she put me through to another department where they were attempting to activate the sim card that i was in possession of. I was informed that the sim card will be operational after 4 hours. On Monday during the day i contacted the customer service centre to inform Vodacom again that the sim card is still not operational. At that point i contacted the Centrurion Mall Vodashop and spoke to Sandy the Manager who advised me that she has received a few complaints about sim cards. On Saturday 17 September I visited the Vodashop at Centurion Mall to collect a new sim card. This sim card is also not operating. on Sunday 18 Sep i was on the line for over 27minutes being verified. After that i made countless number of calls to the Vodacom customer service centre but my sim card is still not operating. The last person i spoke to informed me that the sim card i am in possession of is incorrect. Yet again a whole Vodashop manager gave me a sim card for a pay as you go instead of a contract sim card. I am sick of Vodacom and the appalling service i am receiving. This phone that i need to work is my only mode of communication i have with my son who is at boarding school. Now thanks to Vodacom i cannot have any communication with my son, which is the primary reason why i got into this contract in the first place.</p>
2 replies
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