WE WONT TREAT THIS CLIENT FAIRLY AT TILE AFRICA SPRINGFIELD

I am formally raising a complaint regarding my recent purchase of bathroom fixtures. *ZAMATHULI PEARL was the salesperson* At the time of sale, I was quoted prices that I reasonably understood to be final, and I was led to believe that I was receiving a meaningful discount as I was told numerous times a discount is provided. Initial quote versus quotes printed subsequently reflected different amounts -lower - I even expressed appreciation to the staff for the discounted pricing and made it clear that I was proceeding with certain purchases specifically because of this discount.

At no point did any staff member correct my understanding or inform me that VAT would still be added to the quoted prices, or that the discount was not as represented. The final amount charged was therefore significantly higher than what I had reasonably understood and agreed to.

I made purchasing decisions based on incorrect and uncorrected information about pricing and discounts.

This is exactly what the Consumer Protection Act is designed to protect against, Tile Africa should not be promoting such by their employees.

In addition, I was informed that the bath mixer and handheld shower that I wanted were not available on sale even though it was clearly advertised with a red pricing in the store(I have the picture to confirm), and I was directed to an alternative and was told i will not get the ADVERTISED priced - EVEN AFTER ASKING WHY IS THE SALE PRICE THEN NOT REMOVED. . I have discussed with the store manager and found this information was not accurate, I should have been allowed to purchase the item of my choice and it was indeed on sale.

These factors together resulted in me being misled during the sales process. Had I been given clear and accurate information regarding pricing, VAT, and product availability, I would not have proceeded with this purchase in the same way.

Given that the items are already in the process of being installed( in particular the bath mixer which I did not want but was **** to and then purchased), I am unfortunately not able to return them, which would have been the first prize as this entire experience has been appalling to say the least, I feel that we have been totally ****med.

Added to this is that I planned on purchasing most of my fixtures at MACDALE which has better and cheaper prices however your salesperson offered me lower prices and printed the quotes with prices without VAT which made the items appear cheaper on the quote as she knew i was not going to take the price as marked on the shelf.

I am requesting reasonable compensation to reflect the misleading pricing and sales conduct and even having Zama refuse adding the actual product I wanted to quote that won't go with the style I am choosing.

If we are unable to resolve this matter, I will escalate the complaint to the National Consumer Commission.

The salesperson limited my options unfairly. Steered and pressured me by using incorrect information.

This is false and misleading representations, a classic bait-and-switch tactic. Which is a completely unfair sales practice.

This was raised with Neville at the store subsequently advised there is nothing that can be done - not advising staff retraining discussion or client etiquette will be done given the seriousness of the matter. The CPP and treating clients fairly was created exactly to protect people against this kind of blatant behavior as it becoming more clear people need to be pedantic and triple check prior to paying and taking their items.

I would prefer to resolve this amicably and hence look forward to your response.