Thompsons Holidays
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Thompsons Holidays delivers consistently strong service driven by named consultants who build personalised travel experiences. Customers repeatedly praise individual agents for patience, responsiveness, and going above and beyond. A small number of serious incidents involving double charges, refund delays, and supplier disputes weigh against an otherwise highly positive picture of bookings, communication, and overall travel experience.
TrustIndex
8.3
NPS Score
75
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Thompsons Holidays delivers consistently strong service driven by named consultants who build personalised travel experiences. Customers repeatedly praise individual agents for patience, responsiveness, and going above and beyond. A small number of serious incidents involving double charges, refund delays, and supplier disputes weigh against an otherwise highly positive picture of bookings, communication, and overall travel experience.
Thompsons Holidays has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 43 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 46 min. Hellopeter has tracked Thompsons Holidays across 353 total reviews. How is the TrustIndex calculated? →
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