Poor service at The San Hair

I went to The San Hair store in Hemmingways Mall (KuGompo City, formally known as East London). The service was very poor. From how dirty the floors were to how the lady at the desk was not giving me attention.

One of the ladies at the back had to come and offer me assistance. I then proceeded to enquire about the type of wigs they have. The wig price changed 3 times before I was given a price. They kept whispering amongst themselves. I opted for a 12” DD straight bob because I urgently needed the hair and paid.

The packaging was not up to standard. The wig was just placed inside their branded bag without any hair net. To make matters worse, they didn’t even include the wig cap.

I have been in the other branch before and I know the type of services I received there. Why was it different today? I tried to alert The San Hair on TikTok about my experience and they deleted my comment on one of their posts. Very disappointed.