Dishonesty

My father was a SA Funeral Trust burial policy holder and when he died SA Funeral trust did not deliver on what was promised by their consultant. The coffin was not the colour that was promised and it was very clear that the coffin is recycled, the flowers were not as discussed and promised and VERY UGLY!<br> The pamphlets were riddled with incorrect wording and horrible spelling errors. Mr Meiring is not helpful at all and is passing the buck to the consultant, Mrs Ronell Trout, who in turn is passing the buck to Mr Meiring. The attitude is that I did not pay for the policy which is absolutely irrelevant! According to Meiring, they are doing something right, as they are in business for the past 30 years. The owner, by name Malgas,has no telephone number or email address whereby he can be contacted and this is unacceptable as he is the owner and should take responsibility for this terrible and totally unprofessional service. it is appalling that a person must see a loved one off in this manner. It was a huge embarrassment and caused unnecessary drama . I would advise people not to take out any policy with this company. i also have the full meeting with the consultant on tape.