Asheeqah Isaacs - THE REAL REPAIR CO - ****S! and Terrible company to have your items insured

Terrible, TERRIBLE service!

I have two contracts through Cellucity and BOTH phones are giving me problems , and the way this is being handled is nothing short of disgraceful.

First, the iPhone 11 (insured): I sent it in for repairs and was charged R1000 for a screen replacement. That's it?! Meanwhile, the battery still needs servicing, but now I'm being told insurance won’t cover it. What exactly am I paying for if basic issues like this aren't covered? I haven’t even received a proper invoice showing what the insurance actually paid or how my excess was calculated. Where is the breakdown? Where is the transparency?

Now, the iPhone 11 Pro (CPO, no insurance): I bought this phone in April 2025 with a 12-month warranty. I took it in during June because the battery completely died, and it wouldn’t charge or switch on. Suddenly I’m told the phone is “out of warranty” and I must pay R3000 for a screen repair – even though the screen was NEVER the issue! Last time I checked, I signed for a 12-month warranty, so how is this out of warranty already?

Then Asheeqah Isaacs sends me an email saying there are “scratches on the screen,” calling it physical damage. I made it clear: this is a CPO device, light scratches are to be expected. That’s not physical damage. i asked for a reort from them to show that they acuallytested this device and no communication, till this day i am waiting.

This is clearly a mechanical or manufacturing fault, NOT user damage. You’re just trying to get out of fixing the phone.

To make things worse , no one has contacted me since. No calls. No emails. No updates. I have even left messages for Asheeqah with their receptionist.

Every time I try to follow up, It goes through to reception but never to Asheeqah or the MANGER, It hangs up everytime. This is even the 2nd month. This is completely unacceptable.

Why am I paying for contract phones that I cannot use?! This is now the second month, and I’m still sitting for answers and ZERO communication YET I AM PAYING FOR THEM.

I'm absolutely disgusted. The Real Repair Company is useless, and Cellucity has done nothing to help. I demand accountability, communication, and action.

Fix this or cancel the contracts, simple!