The Real Repair Company
Claimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
The Real Repair Company
Claimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGD
G D
1 reviews | Active since Dec 2016
15 Mar 2026, 11:02
Bad service from The Real Repair company
Do not use them they are useless. They did not fix my ipads fault I did send it back and still it is not fixed Everytime they take over a month to try to fix it and they do not communicate
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G D
1 reviews | Active since Dec 2016
15 Mar 2026, 11:02
Bad service from The Real Repair company
Do not use them they are useless. They did not fix my ipads fault I did send it back and still it is not fixed Everytime they take over a month to try to fix it and they do not communicate
0
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Erno S
1 reviews | Active since Feb 2018
22 Jan 2026, 13:39
Very bad service experience
• On 14 January 2026, my iPhone 13 Pro Max was collected by The Courier Guy on behalf of The Real Repair Company. • The device was sealed in an envelope and in perfect working condition, with the only fault being the back camera not functioning. • A few days later, I received communication from Discovery indicating that the back camera could not be repaired and that a payout would be made for the old device. • I then contacted The Real Repair Company to arrange collection of my phone. I was informed by their manager that the issue was allegedly a Face ID sensor, which they claimed could not be repaired due to unavailable parts. • I collected the phone on 20 January 2026, packaged in a cellphone box. • Upon opening the box at home, I discovered that the phone was returned in two separate pieces, not assembled, and the screen protector was severely damaged. This condition was not how the phone was handed over to them. Please see photo's included. I immediately contacted The Real Repair Company. They acknowledged and apologized for returning the phone in pieces and confirmed that it should not have been returned in this state. After initially requesting that I bring the phone to Sandton, they apologized again and arranged a courier to collect the device. This morning, I was contacted with a new and contradictory explanation, alleging that the phone has a swollen battery and that I must come in to transfer data as the battery allegedly no longer works. This explanation was never raised previously and contradicts earlier versions provided to me. The phone was in perfect working condition besides the fact that the back camera did not work. The lady does not have any explanation for this. Please be careful. Make sure you take photo's and videos of the phone before when sending the phone to them. They are even approved by Discovery Insure, but I have laid the complaints with Discovery and awaits feedback.
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Erno S
1 reviews | Active since Feb 2018
22 Jan 2026, 13:39
Very bad service experience
• On 14 January 2026, my iPhone 13 Pro Max was collected by The Courier Guy on behalf of The Real Repair Company. • The device was sealed in an envelope and in perfect working condition, with the only fault being the back camera not functioning. • A few days later, I received communication from Discovery indicating that the back camera could not be repaired and that a payout would be made for the old device. • I then contacted The Real Repair Company to arrange collection of my phone. I was informed by their manager that the issue was allegedly a Face ID sensor, which they claimed could not be repaired due to unavailable parts. • I collected the phone on 20 January 2026, packaged in a cellphone box. • Upon opening the box at home, I discovered that the phone was returned in two separate pieces, not assembled, and the screen protector was severely damaged. This condition was not how the phone was handed over to them. Please see photo's included. I immediately contacted The Real Repair Company. They acknowledged and apologized for returning the phone in pieces and confirmed that it should not have been returned in this state. After initially requesting that I bring the phone to Sandton, they apologized again and arranged a courier to collect the device. This morning, I was contacted with a new and contradictory explanation, alleging that the phone has a swollen battery and that I must come in to transfer data as the battery allegedly no longer works. This explanation was never raised previously and contradicts earlier versions provided to me. The phone was in perfect working condition besides the fact that the back camera did not work. The lady does not have any explanation for this. Please be careful. Make sure you take photo's and videos of the phone before when sending the phone to them. They are even approved by Discovery Insure, but I have laid the complaints with Discovery and awaits feedback.
0
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Kevin F
1 reviews | Active since Jan 2026
15 Jan 2026, 09:36
Spiteful and absolutely useless.
If i could give it no stars i would. I sent my ipad for the battery to be replaced on the 28 Nov 2025 at cellucity in bedfordview. Was told it will take 2 weeks as they need to send it down to Cape Town to headoffice. Initially i was told it will be R849 for a new battery, however i got a quote from Yumnah Adams on the 4 Dec 2025 for R3089, as other parts needed to be replaced. However i know i look after my items very well. So i reject the other items to be replace and just ask for the battery to replaced. Was never emailed to say they not going to do no work on my ipad and they will just send it back. Call cellucity mid december to only find out they not replacing the battery and will send the ipad back up. So not only was nothing done, i had to wait till the 13 Jan 2026 to say i can come and collect my ipad from cellucity bedfordview. My R250 i initially paid is now also taken as it is a quote rejection fee and on top of it my ipad is also scratched on the bottom right. So bottom line is don't use this company as they will try and rip u off and not only are they spiteful as u don't agree to accept there quote for all the work to be done, they will delay sending my ipad back up to me as i only only got a call on the 13 Jan 2026 to come and collect my ipad. Don't ever use these guys as they are useless.
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Kevin F
1 reviews | Active since Jan 2026
15 Jan 2026, 09:36
Spiteful and absolutely useless.
If i could give it no stars i would. I sent my ipad for the battery to be replaced on the 28 Nov 2025 at cellucity in bedfordview. Was told it will take 2 weeks as they need to send it down to Cape Town to headoffice. Initially i was told it will be R849 for a new battery, however i got a quote from Yumnah Adams on the 4 Dec 2025 for R3089, as other parts needed to be replaced. However i know i look after my items very well. So i reject the other items to be replace and just ask for the battery to replaced. Was never emailed to say they not going to do no work on my ipad and they will just send it back. Call cellucity mid december to only find out they not replacing the battery and will send the ipad back up. So not only was nothing done, i had to wait till the 13 Jan 2026 to say i can come and collect my ipad from cellucity bedfordview. My R250 i initially paid is now also taken as it is a quote rejection fee and on top of it my ipad is also scratched on the bottom right. So bottom line is don't use this company as they will try and rip u off and not only are they spiteful as u don't agree to accept there quote for all the work to be done, they will delay sending my ipad back up to me as i only only got a call on the 13 Jan 2026 to come and collect my ipad. Don't ever use these guys as they are useless.
0
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Jayden M
1 reviews | Active since Oct 2025
7 Oct 2025, 10:34
Broken iPad, NEVER USE THIS COMPANY
My rating is actually 0. Please never ever use this repair company, for anything. Their repair work is absolutely terrible, they do not even know what they are talking about. Here’s my experience: I have 1 x IPad Pro 2nd Gen, and 1 x iPad Pro 3rd Gen. I took I both for battery replacements, they wouldn’t last an entire day. To which I thought I would just have both replaced. I took them in to the Melrose branch, to which they get sent off to Head office in Cape Town as it requires the logic board to be removed. Fine with that I get them sent off, a week later I get the pro-rata invoices which I give the go ahead with. A few days later I get a call from the tech working on the iPad that the 2nd Gen battery seems to still be in good working order, but the 3rd Gen they’re not happy with so will proceed with the repair. About a week later I get a call to say the work has been done and both iPads are getting sent back to Melrose. The 2nd Gen untouched and the 3rd Gen repaired. To my surprise, I switch the 3rd Gen on and the battery says 56%, dies immediately. Put it on charge and it’s okay but as soon as I remove the charger it dies. Aside from that the screen now looks “cloudy” almost as if it hasn’t been put back right or a non-original out on. I immediately take the iPad back to the Melrose branch for it to be sent back to Cape Town to be fixed again (not even had the iPad for an hour). When the iPad gets to cause town I get a call from the tech, the iPad frame is bent? Somewhere in the process of then sending it to Cape Town they’ve severely bent the frame. Aside from this, before I sent it back to the Melrose branch, FaceID working initialise. Knowing exactly what the issue was (broken flex or a different Face ID sensor put back into my iPad after the original repair) I get a call from the tech lead. He pierced to explain my iPad came into the Melrose branch with these faults and the iPad never switched on. So let’s put all the blame on the customer that he bought it in broken! Great customer service. Anyways, they then proceed to bend the iPad back to being straight, and do whatever they do to “fix” the iPad. The tech lead calls me again to let me know the iPad is running fine now aside from them not being able to fix the FaceID. I cut my losses and just accept it back like that, under the impression everything else works. You guessed it. WRONG. The screen still looks “cloudy”, poor repair work on their behalf, FaceID stress not just “break” or become “faulty”, especially after a battery replacement where the logic board needs to come out. Either you guys need to get better technicians, that can repair these devices properly, or take responsibility, I will not be sending my iPad or any device ever to this company again. I hope this can help some people going forward, there are much better alternatives around. Next time don’t blame the customer when you know you are in the wrong. Both of my iPads didn’t have a single issue besides the battery not lasting an entire day, faceID worked flawlessly, the screen looked perfect and not cloudy at all. Terrible service and even worse customer support. 0/10
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Jayden M
1 reviews | Active since Oct 2025
7 Oct 2025, 10:34
Broken iPad, NEVER USE THIS COMPANY
My rating is actually 0. Please never ever use this repair company, for anything. Their repair work is absolutely terrible, they do not even know what they are talking about. Here’s my experience: I have 1 x IPad Pro 2nd Gen, and 1 x iPad Pro 3rd Gen. I took I both for battery replacements, they wouldn’t last an entire day. To which I thought I would just have both replaced. I took them in to the Melrose branch, to which they get sent off to Head office in Cape Town as it requires the logic board to be removed. Fine with that I get them sent off, a week later I get the pro-rata invoices which I give the go ahead with. A few days later I get a call from the tech working on the iPad that the 2nd Gen battery seems to still be in good working order, but the 3rd Gen they’re not happy with so will proceed with the repair. About a week later I get a call to say the work has been done and both iPads are getting sent back to Melrose. The 2nd Gen untouched and the 3rd Gen repaired. To my surprise, I switch the 3rd Gen on and the battery says 56%, dies immediately. Put it on charge and it’s okay but as soon as I remove the charger it dies. Aside from that the screen now looks “cloudy” almost as if it hasn’t been put back right or a non-original out on. I immediately take the iPad back to the Melrose branch for it to be sent back to Cape Town to be fixed again (not even had the iPad for an hour). When the iPad gets to cause town I get a call from the tech, the iPad frame is bent? Somewhere in the process of then sending it to Cape Town they’ve severely bent the frame. Aside from this, before I sent it back to the Melrose branch, FaceID working initialise. Knowing exactly what the issue was (broken flex or a different Face ID sensor put back into my iPad after the original repair) I get a call from the tech lead. He pierced to explain my iPad came into the Melrose branch with these faults and the iPad never switched on. So let’s put all the blame on the customer that he bought it in broken! Great customer service. Anyways, they then proceed to bend the iPad back to being straight, and do whatever they do to “fix” the iPad. The tech lead calls me again to let me know the iPad is running fine now aside from them not being able to fix the FaceID. I cut my losses and just accept it back like that, under the impression everything else works. You guessed it. WRONG. The screen still looks “cloudy”, poor repair work on their behalf, FaceID stress not just “break” or become “faulty”, especially after a battery replacement where the logic board needs to come out. Either you guys need to get better technicians, that can repair these devices properly, or take responsibility, I will not be sending my iPad or any device ever to this company again. I hope this can help some people going forward, there are much better alternatives around. Next time don’t blame the customer when you know you are in the wrong. Both of my iPads didn’t have a single issue besides the battery not lasting an entire day, faceID worked flawlessly, the screen looked perfect and not cloudy at all. Terrible service and even worse customer support. 0/10
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