The Pet and Tack Shop
Claimed Business
|1.1|9 Reviews (last 12 months)|This business does not respond to reviews
The Pet and Tack Shop
Claimed Business
|1.1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Pet and Tack Shop is receiving sharply divided feedback. A recurring theme among dissatisfied customers is poor communication, unanswered emails and calls, and significant difficulty obtaining refunds or resolving incomplete or undelivered orders. Courier and delivery issues are also frequently raised. In contrast, enthusiastic supporters consistently praise the wide product range, competitive pricing, fast delivery in their experience, and warm telephone service. The overall picture suggests that when fulfilment goes smoothly customers are delighted, but service recovery and post-purchase support are recurring pain points.
Performance(last 12 months):
NPS Score
-75Unlikely
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.1|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Carlien T
1 reviews | Active since Jul 2020
26 May 2026, 07:22
Do not order here!!!
Worst service I have ever had!!! Been waiting for weeks and only had one update then radio silence again. Had to order from another provider twice now to ensure my dogs have food. Do not waste your money or time. Pretty sure this is a massive **** site!!!
Helpful (0)
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Carlien T
1 reviews | Active since Jul 2020
26 May 2026, 07:22
Do not order here!!!
Worst service I have ever had!!! Been waiting for weeks and only had one update then radio silence again. Had to order from another provider twice now to ensure my dogs have food. Do not waste your money or time. Pretty sure this is a massive **** site!!!
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wessel W
1 reviews | Active since Jun 2020
31 Mar 2026, 19:29
The Pet and Tack shop...one shady outfit in conjunction with their ******* courier
AVOID AVOID AVOID They are using Internet Express and their lying couriers, with their excuse "NO ONE AT HOME" and fu*ks off returning your parcel to the "hub" So they ***** your R90 delivery and lie to you and you can go f*ck yourself without your package...buy your cat's worm pills from your vet, not this ***** fly by night outfit
Helpful (0)
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wessel W
1 reviews | Active since Jun 2020
31 Mar 2026, 19:29
The Pet and Tack shop...one shady outfit in conjunction with their ******* courier
AVOID AVOID AVOID They are using Internet Express and their lying couriers, with their excuse "NO ONE AT HOME" and fu*ks off returning your parcel to the "hub" So they ***** your R90 delivery and lie to you and you can go f*ck yourself without your package...buy your cat's worm pills from your vet, not this ***** fly by night outfit
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trevor N
1 reviews | Active since Jul 2011
11 Mar 2026, 08:24
No delivery
I placed an order for cat food with Pet and Track. After hearing nothing from them for an extended period, I sent an email clearly requesting that the order be cancelled. I received no response. I then attempted to call them multiple times, but there was no answer. Eventually, I managed to make contact and was asked, “Has the carrier company not contacted you?” This response was extremely frustrating. Despite my clear instruction to cancel the order, they refused to honour that request and instead attempted to send partial deliveries. I had specifically stated that I would only accept the complete order — otherwise it should be cancelled in full. Because the order never arrived as expected and communication from Pet and Track was virtually non-existent, I was eventually forced to go out and buy cat food elsewhere as I had run out. The lack of communication and refusal to honour a cancellation request is unacceptable customer service.
Helpful (0)
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trevor N
1 reviews | Active since Jul 2011
11 Mar 2026, 08:24
No delivery
I placed an order for cat food with Pet and Track. After hearing nothing from them for an extended period, I sent an email clearly requesting that the order be cancelled. I received no response. I then attempted to call them multiple times, but there was no answer. Eventually, I managed to make contact and was asked, “Has the carrier company not contacted you?” This response was extremely frustrating. Despite my clear instruction to cancel the order, they refused to honour that request and instead attempted to send partial deliveries. I had specifically stated that I would only accept the complete order — otherwise it should be cancelled in full. Because the order never arrived as expected and communication from Pet and Track was virtually non-existent, I was eventually forced to go out and buy cat food elsewhere as I had run out. The lack of communication and refusal to honour a cancellation request is unacceptable customer service.
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Replies (0)DT
Derek T
1 reviews | Active since May 2024
18 Feb 2026, 11:18
No refund, Avoid this bussiness
Bought dog supplies in November 2025. Not all the products were delivered. After many delivery requests and eventually requests for a refund, I have had no response from this company
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JB
J B
1 reviews | Active since Sept 2022
11 Nov 2025, 14:33
**** shop!
DON'T shop from here. I ordered products online just to be Whatsapped a few days later that they are NOT in stock. I have been waiting for a refund but no communication back. At this stage I think it's a **** shop!
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