The Glass Group
Claimed Business
|2.2|5 Reviews (last 12 months)|This business does not respond to reviews
The Glass Group
Claimed Business
|2.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
2.2|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 11:07
Amazing Service!
I had my window taken out by a stone from a **** eater last week Friday (20 March 2026) afternoon. I made a claim through my insurance and not even 10 minutes later it was approved and Glass Group got in touch with me and booked me in for today (23 March 2026). I was abit nervous, given the negative reviews on Hello Peter, I still thought I'd give the company a chance. Although it has been raining heavily for the last few days, and the technicians were a little late given the weather conditions out of their control, the two technicians who came out - fixed it within 20 minutes and did a phenomenal job. These two gentlemen were extremely polite and professional. My window is fixed and I am super happy. I 1000% recommend this company. Thank you for your work.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 11:07
Amazing Service!
I had my window taken out by a stone from a **** eater last week Friday (20 March 2026) afternoon. I made a claim through my insurance and not even 10 minutes later it was approved and Glass Group got in touch with me and booked me in for today (23 March 2026). I was abit nervous, given the negative reviews on Hello Peter, I still thought I'd give the company a chance. Although it has been raining heavily for the last few days, and the technicians were a little late given the weather conditions out of their control, the two technicians who came out - fixed it within 20 minutes and did a phenomenal job. These two gentlemen were extremely polite and professional. My window is fixed and I am super happy. I 1000% recommend this company. Thank you for your work.
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 12:43
1 Star – Extremely Poor Service
This has been one of the worst service experiences I have ever had. Glass Group has completely failed to fix my car glass since Wednesday, and every single day, there is a new excuse. They keep arriving with the wrong glass that does not fit my car, despite having all the correct details from the start. This shows a shocking lack of competence, preparation, and attention to detail. My time has been wasted repeatedly, and I have had to rearrange my schedule multiple times for absolutely nothing. There is no accountability, no urgency, and no proper communication. Instead of resolving the issue, they keep repeating the same mistake over and over again. This is unacceptable and unprofessional. If you value your time, your vehicle, and basic customer service, do not use Glass Group. I would not recommend this company to anyone.
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 12:43
1 Star – Extremely Poor Service
This has been one of the worst service experiences I have ever had. Glass Group has completely failed to fix my car glass since Wednesday, and every single day, there is a new excuse. They keep arriving with the wrong glass that does not fit my car, despite having all the correct details from the start. This shows a shocking lack of competence, preparation, and attention to detail. My time has been wasted repeatedly, and I have had to rearrange my schedule multiple times for absolutely nothing. There is no accountability, no urgency, and no proper communication. Instead of resolving the issue, they keep repeating the same mistake over and over again. This is unacceptable and unprofessional. If you value your time, your vehicle, and basic customer service, do not use Glass Group. I would not recommend this company to anyone.
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 13:23
Very disappointed with the unprofessional service from Glass Group
Very disappointed with the unprofessional service from Glass Group. My appointment was confirmed on Friday, 24/10, for 10:30 a.m. on Monday, 27/10. By 11:00, I had received no feedback or update. After following up with both the company and my insurance, someone finally called after 13:00 to say the technician was on the way. When Lucky, the technician, arrived, he was incredibly polite, professional, and apologetic. He explained that he had been given an incomplete worksheet late in the day and that his jobs were scheduled all across Gauteng with no consideration for travel time or traffic. This is unfair to him, as he arrives late to frustrated clients due to poor planning, not negligence. Lucky was excellent, but Glass Group’s scheduling team seriously needs improvement to avoid unnecessary frustration for both clients and technicians.
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 13:23
Very disappointed with the unprofessional service from Glass Group
Very disappointed with the unprofessional service from Glass Group. My appointment was confirmed on Friday, 24/10, for 10:30 a.m. on Monday, 27/10. By 11:00, I had received no feedback or update. After following up with both the company and my insurance, someone finally called after 13:00 to say the technician was on the way. When Lucky, the technician, arrived, he was incredibly polite, professional, and apologetic. He explained that he had been given an incomplete worksheet late in the day and that his jobs were scheduled all across Gauteng with no consideration for travel time or traffic. This is unfair to him, as he arrives late to frustrated clients due to poor planning, not negligence. Lucky was excellent, but Glass Group’s scheduling team seriously needs improvement to avoid unnecessary frustration for both clients and technicians.
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2025, 10:18
Dishonest
I recently had a disappointing experience with Glass Group. There was a clear discrepancy between the invoice I received and the document that was sent to my insurance. The version sent to them did not reflect the full details shown on mine, which raises serious concerns about transparency and honesty in how they conduct their business. Despite this, I went ahead and paid the excess, but the lack of alignment in documentation and communication has left me with a negative impression. Situations like this undermine trust, and unfortunately, I cannot recommend Glass Group based on my experience. I hope they take this feedback seriously and improve their transparency going forward
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2025, 10:18
Dishonest
I recently had a disappointing experience with Glass Group. There was a clear discrepancy between the invoice I received and the document that was sent to my insurance. The version sent to them did not reflect the full details shown on mine, which raises serious concerns about transparency and honesty in how they conduct their business. Despite this, I went ahead and paid the excess, but the lack of alignment in documentation and communication has left me with a negative impression. Situations like this undermine trust, and unfortunately, I cannot recommend Glass Group based on my experience. I hope they take this feedback seriously and improve their transparency going forward
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2025, 13:35
On the morning of th...
On the morning of the appointment to fit a new windscreen, I was requested to move the time earlier by 2 hours, with 40 minutes notice time on that.... A more convenient time was agreed, 1 hour earlier than the original appointment....and then the Glass Group guys arrive 20 minutes late for that as well....with an attitude! Was asked to tap and pay on completion, but still waiting for the promised invoice
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2025, 13:35
On the morning of th...
On the morning of the appointment to fit a new windscreen, I was requested to move the time earlier by 2 hours, with 40 minutes notice time on that.... A more convenient time was agreed, 1 hour earlier than the original appointment....and then the Glass Group guys arrive 20 minutes late for that as well....with an attitude! Was asked to tap and pay on completion, but still waiting for the promised invoice
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