Horrible service

Went to the fix centurion during lunch, first there was no one on the tills when the lady came eventually I was told I can't put 1 item on laybye went back took another item put in the item I wanted to put on laybye was 500 . Then when I called oit my ID I was advised I can't be assisted without a physical ID even i had one in my emails.. who carries ID everywhere. Disgusting and disappointed