Worst host ever

What an awful experience we had. We had booked a unit for 3 adults and 4 children and was allocated unit 439. At first when we arrived, the host (YONELA) had not informed us that we needed a 6 digit code to pass security. We had to wait an hour for the host to answer her phone, with a 2 year-old in the car. When we entered the unit, we discovered that the unit had only 2 double beds, no other alternatives, for 7 seven people. On the bookimg platform, the unit indicates it also has sleeper couches, but there were none. We tried for ages to get hold of Yonela for alternative and/or extra accommodation, but she only responded to our requests after an hour. In the meantime, we found alternative accommodation and provided her with feedback that the unit was not suitable for 7 people. She is now refusing to refund us even though she admitted that she also wondered where everybody would sleep and after having been requested by the booking platform to refund. Yonela is one of the most rudest people I have ever dealt with, starting screaming matches even after she admitted she was in the wrong. For anyone wanting to book anything through Yonela, good luck, as Yonela is a very vile and unruly person.