Disgusting service

I placed an online order on 15 April 2026 and as of 6 May 2026 I still have not received my parcel. The experience has been a complete disaster from both a logistics and customer service perspective.

The parcel was somehow sent to the wrong province (KwaZulu-Natal), despite my delivery details being correct. Delivery was attempted twice at the wrong address in the wrong province, yet customer service kept telling me they were “waiting for feedback from the courier” for days.

What makes this worse is that while they claimed they had no update, the courier contacted me directly asking for my apartment number because they were actively trying to deliver the parcel in KZN.

So clearly nobody at Tekkie Town actually knows where customer parcels are.

I have escalated this matter multiple times through customer service and corporate channels and nobody has bothered to respond meaningfully. No accountability, no urgency, no proper communication, and no resolution.

At this point, customers are simply being left to chase their own parcels while receiving generic responses and empty promises.

This level of incompetence and poor after-sales service is completely unacceptable for a national retailer. I will now be escalating this matter to the Consumer Goods and Services Ombud.

Order Number: TT131034