NON EXISTANT CUSTOMER SERVICE

I am extremely frustrated with the complete lack of service and accountability.

I purchased a microwave in 2021 which had to be repaired three separate times. When it failed a fourth time, I was told it could not be repaired and it was replaced with a newer unit. That replacement unit has now also stopped working.

There is clearly a pattern of faulty products, yet getting assistance has been a nightmare.

What is even more unacceptable is that I have sent multiple emails over the past 8 days requesting assistance, and I have been completely ignored. I am now sitting with a broken microwave and no response whatsoever.

Previously, the unit was collected directly from my home, and I expect the same arrangement to be honoured. Instead, I have been met with silence.

At this point, it is not just about the faulty appliance, but the shocking lack of communication and customer care.

I expect urgent intervention, immediate collection of the unit, and a proper resolution to this ongoing issue.

If this is not addressed without delay, I will escalate this matter further through all available consumer channels.