Terrible level of service!

I was retrenched from Nutun on 5 April 2026 and submitted a provident fund withdrawal claim with Sygnia on 7 April 2026. Despite numerous emails and multiple phone calls over the past almost two months, I have still not received my payout. The level of service I have experienced from Sygnia has been extremely disappointing. The call centre agents appear unable to provide any meaningful assistance and continuously promise that the administrator handling my matter will contact me, yet no callback has ever been received. In addition, there have been several occasions where my calls were placed on hold for extended periods and then disconnected without resolution. I am extremely frustrated by the constant delays, poor communication, and lack of accountability from Sygnia. This process has caused unnecessary stress during an already difficult time following my retrenchment. I would appreciate urgent intervention and immediate payment of the funds owed to me.