1 reviews | Active since Member
So, 1 year into SUZUKI ownership
1st off, i love everything about my Suzuki, price, cost of ownership, practicality.... just ONE problem...
The RUST.... 6months and 4000km into ownership (bought it brand new) i reported small rust spots on the roof.....
at the 1 year service this was attended to.... (75% of the rust reported was sorted.... winscreend was removed to attend to rust that i did not report... windscreen was cracked - but we will get to that later and the 25% that i did report was not attended to and car was taken back for more rust work.... total... 2 weeks....)
So, after my words with the lady at Suzuki, she said "ohh but rust isnt covered here and there" , and i got angry and had some words with her after showing them their own SALES PAMPLET... 6 years corrosion warrantee.... (T & Cs i can accept, but I'm not abusing or misusing the vehicle)
Ok, so rust sorted out and the KELSTON MOTOR GROUP manager (i think he was a Mr ELS) contacted me, we had a sit down and he actually offered to buy back the vehicle as he said something in the line of "We know the rust will come back over the course of the 5 following years and we don't want this headache" ... which i understand.... but then, don't advertise your 6 YEAR warrantee...
Anyways, i paid in cash for the vehicle.... and expect a product that performs to what you sold me... 3 year 100 000km mechanical and 6 year corrosion warantee....
Mr Els then said he will arrange with SUZUKI SA and a decent bodyshop in PE to tend to any future issues i have with rust, as well as get back to me about the cracked windscreen.
The windscreen had a crack (which i photographed when the rust repairs were done) and came back with 3x more cracks... and was told by the manager lady "STU-BAD....." (something to that effect....)
I emailed Suzuki last week again and im still waiting on their "commitment" email....