Surfshark is bull****

Bad app. VPN worked fine however i used the free 7 day trial before the period was over i proceeded to delete the account , upon deletion it states that your subcription will be ended and i proceeded. When i went through my banking app they had taken out the full year subsciption. i then proceeded to request a refund from them and their live chat agent says when i deleted the account i defeated the right to request for a refund. Utter bull****!!! ****ed off and inconvienced.