Super Group Dealerships
Claimed Business
|2.5|6 Reviews (last 12 months)|This business does not respond to reviews
Super Group Dealerships
Claimed Business
|2.5
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
2.5|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGO
Gerhard O
1 reviews | Active since Mar 2026
30 Apr 2026, 15:01
Great service Chery Boksburg
I was contacted by Natalie Reynolds from the Chery Boksburg dealership shortly after my enquiry on AutoTrader, and she was incredibly helpful throughout the whole process. Nothing was ever too much trouble for her – she even drove all the way to Pretoria to fetch me on the day of delivery. Her friendliness, product knowledge and service, as well as that of her colleague Kaylynn Van Der Kaay, was outstanding. I can highly recommend them both.
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Gerhard O
1 reviews | Active since Mar 2026
30 Apr 2026, 15:01
Great service Chery Boksburg
I was contacted by Natalie Reynolds from the Chery Boksburg dealership shortly after my enquiry on AutoTrader, and she was incredibly helpful throughout the whole process. Nothing was ever too much trouble for her – she even drove all the way to Pretoria to fetch me on the day of delivery. Her friendliness, product knowledge and service, as well as that of her colleague Kaylynn Van Der Kaay, was outstanding. I can highly recommend them both.
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Replies (0)SR
Shaman R
1 reviews | Active since Feb 2017
2 Apr 2026, 11:56
AWAITING COMMUNICATION FROM FIAT MIDRAND FOR OVER 3 WEEKS
I ordered a part from Fiat Midrand parts department, Ashley a few weeks ago. I understand the part had to be imported and waited patiently for it. Ashley called me over 3 weeks ago and told me the part has arrived. I requested it be delivered, I still have not had any response from Adhley as yet regarding the delivery of the part.
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Shaman R
1 reviews | Active since Feb 2017
2 Apr 2026, 11:56
AWAITING COMMUNICATION FROM FIAT MIDRAND FOR OVER 3 WEEKS
I ordered a part from Fiat Midrand parts department, Ashley a few weeks ago. I understand the part had to be imported and waited patiently for it. Ashley called me over 3 weeks ago and told me the part has arrived. I requested it be delivered, I still have not had any response from Adhley as yet regarding the delivery of the part.
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Replies (0)JW
Johan W
1 reviews | Active since Jun 2025
10 Dec 2025, 13:26
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
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Johan W
1 reviews | Active since Jun 2025
10 Dec 2025, 13:26
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
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Replies (0)MP
Motshitshi P
1 reviews | Active since Jan 2024
30 Oct 2025, 14:24
Formal Complaint – Delayed Cash Payout and Poor After-Sales Communication
Dear Audi Rustenburg Management, I am writing to formally lodge a complaint regarding the vehicle purchase I made through your dealership — a VW Polo Life 2024, financed through Audi inhouse finance. As part of my purchase agreement, I specifically requested that a portion of the finance amount be paid out in cash to allow me to settle an existing vehicle loan. Despite repeated assurances from your sales and finance team that this payment had been processed, it has now been over two weeks and the funds have still not reflected in my account. Throughout this process, I have experienced poor after-sales communication. I have had to follow up multiple times for updates, and each time I am told that the payment has been made — yet no proof of payment or clear explanation has been provided. This ongoing delay and lack of proactive communication have caused me significant frustration and inconvenience. I expect your urgent attention to this matter. Kindly provide the following within two working days: 1. Written confirmation of when and how the payment was made (including proof of payment if applicable). 2. A clear explanation for the delay. 3. Assurance of immediate resolution if the payment has not yet been processed. I value professionalism and transparency in all business dealings and hope this issue can be resolved promptly. However, if no satisfactory response is received, I will be escalating this matter to Volkswagen South Africa’s Customer Care Division and the Motor Industry Ombudsman of South Africa (MIOSA) for further intervention.
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Motshitshi P
1 reviews | Active since Jan 2024
30 Oct 2025, 14:24
Formal Complaint – Delayed Cash Payout and Poor After-Sales Communication
Dear Audi Rustenburg Management, I am writing to formally lodge a complaint regarding the vehicle purchase I made through your dealership — a VW Polo Life 2024, financed through Audi inhouse finance. As part of my purchase agreement, I specifically requested that a portion of the finance amount be paid out in cash to allow me to settle an existing vehicle loan. Despite repeated assurances from your sales and finance team that this payment had been processed, it has now been over two weeks and the funds have still not reflected in my account. Throughout this process, I have experienced poor after-sales communication. I have had to follow up multiple times for updates, and each time I am told that the payment has been made — yet no proof of payment or clear explanation has been provided. This ongoing delay and lack of proactive communication have caused me significant frustration and inconvenience. I expect your urgent attention to this matter. Kindly provide the following within two working days: 1. Written confirmation of when and how the payment was made (including proof of payment if applicable). 2. A clear explanation for the delay. 3. Assurance of immediate resolution if the payment has not yet been processed. I value professionalism and transparency in all business dealings and hope this issue can be resolved promptly. However, if no satisfactory response is received, I will be escalating this matter to Volkswagen South Africa’s Customer Care Division and the Motor Industry Ombudsman of South Africa (MIOSA) for further intervention.
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Replies (0)GM
Grace M
1 reviews | Active since Dec 2009
8 Sept 2025, 16:28
5 months later, still no spare key from Haval Northcliff
Dishonest & poor service. DO NOT BUY FROM HAVAL NORTHCLIFF. 5 months since I bought my vehicle and still don’t have my spare key. Despite repeated promises from Ronald Jones, nothing has been resolved. I'm at the stage where the manager "Gareth" ignores my messages and doesn’t answer my calls, which shows how poor their after-sales service is. I also emailed my complaint to the dealer principal and supergroup - NO REPLY.
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Grace M
1 reviews | Active since Dec 2009
8 Sept 2025, 16:28
5 months later, still no spare key from Haval Northcliff
Dishonest & poor service. DO NOT BUY FROM HAVAL NORTHCLIFF. 5 months since I bought my vehicle and still don’t have my spare key. Despite repeated promises from Ronald Jones, nothing has been resolved. I'm at the stage where the manager "Gareth" ignores my messages and doesn’t answer my calls, which shows how poor their after-sales service is. I also emailed my complaint to the dealer principal and supergroup - NO REPLY.
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