Porter services complaint at wild coast sun hotel

I was utterly and totally disappointed with the porter services at the wild coast sun . ON 26 May 2026 my hubby and I both over 60 checked in at wild coast sun hotel .We had no issues with checking in for 3 days but when we went looking for a porter to get our luggage from the car the issues began .Firstly we went over to a porter,Muzukisi who informed us that no porter with an empty trolley was a available we needed to wait for one Whilst we were waiting we saw a porter Mlandeli ,moving with a fully loaded trolley towards the car park Muzukisi asked my husband to follow him and ask him to help him with getting our luggage on his way back ,which my husband did. I waited in the reception area but after approximately 15 minutes later my husband came from the car park to the reception area ,which is not very close ,rolling two suitcases, bags on his shoulders, and 5 lithe water bottle in his hand I could see he was really exhausted carrying all the stuff Mlandelj was behind hin with am empty trolley but when my husband asked if he would help to take the heavy overloaded luggage he wS carrying to our room Mlandeli refused and said another lady who was at the reception area asked him to go with her to get her luggage and he ignored my husband who was battling to carry all that luggage even though my husband told him he had asked him earlier when he followed him to get the luggage He just didn't bother and told my husband to get someone else at the reception to help him This is not the kind of service I expected from sun international and am furious with what transpired as my husband has health issues . The said porter ignored him and left him to carry all the stuff which my husband assumed the porter would take in his empty trolley that he came back from the car park with and which the porter refused to help him although he was just behind my husband He was more interested in helping another person who was not in such dire need of help. This is unacceptable