Unable to repair Sterling Silver chains - is it actually Sterling Silver if a link came loose ?

I just paid off my chain about a week ago, in that time I was sick this whole week and on Good Friday 2026, my chain broke - luckily just before I got into the shower ...

On 04/04/2026, I went back to Sterns Centurion to find out if they could assist, by fixing it ... this is key, I wanted them to assist by fixing it, not getting a new one or an exchange, fixing it ...

Before we go any further, my best friends mum works at another jewellery store in Centurion, so be very careful how you try and bull**** your way out of this, or how you try and justify your staffs terrible service ...

The person who assisted me, Hector, looked at the chain saw that the link was missing, we agreed that the long link was missing, it's anyone's guess how this happened because I was sick for the whole week ...

He took it to a lady at the back, she didn't have a name badge on, they were conversing in another language, after they both inspected the chain, she sent Hector back to do her dirty work ...

Hector tells me that they can't do anything, this is caused by customer negligence, even if they send it in, stainless steel chains have thick links and won't break, they will send it back and say it's customer negligence ...

Man I lost my ****, are you ****ing for real ?

A jewellery store that can't put a ****ing link into a chain ?

I was really about to cause a scene but nobody was in store, there was no manager, or if the lady at the back was the manager, she hung Hector out to dry !

I asked him, how the **** can't you guys repair a chain ?

He said that it would have to be for my own cost, however there is a problem with this : - 1 it is still within 6 months, it is not yet 22 April 2026 as I bought it on 22 November 2025; - if he said that it will get back because they can't do anything, what the **** do I need to pay for ?

At this point, I told him to give my ****ing chain back and I got the **** out of that store !

1. I question if this chain is actually Sterling Silver : how the **** did the link come loose ? 2. It's a ****ing R500.00 chain - if I have to send this in for 1 link to be replaced or the existing links to just be joined, how much will you actually charge ? 3. If they didn't know what to do, why didn't they just take down my details, or give me the store managers details to look into the matter further ? 4. The back of the receipt states that if it is still within 6 months, the item will be repaired or replaced : I am not asking for a replacement, I am asking for a repair : it states **** all about Sterling Silver not being able to be repaired !!!

I am really keen to hear how your staff will defend themselves for spinning this yarn - you can't treat your customers this way !

How do we get to a solution from hear Sterns, please advise ...